Check in day - we were put in an attic like tiny room, with the ceiling height no more than 190 cm (6'2), located on the 4th floor without an elevator. When I asked the receptionist Ellisa why the ceiling is so low, she said this is typical feature of 100-year-old Victoria buildings. They are tiny assets and have no gym, ice machine, ironing or laundry services.
Check in night - we found the sink and shower do not drain water down at late night. Called the reception desk. Told us the maintenance will not come until the next day. I requested to change to a different room. The staff Luckas agreed. He switched me to a room without AC (in hot summer of London). Interesting, the room's ceiling is at appropriate height as we normally expect. We were given a fan which helped very limitedly. remember they do not offer ice in the hotel. We had POOR SLEEP that night.
Day 2 night, we were changed to a room on the first floor with normal height of ceiling. Finally we got a normal room with a working AC and a working shower system.
The building is really old. There is kind of unpleasant odor in the bathroom.
I am curious how could this hotel is labelled as 4-star??? It feels no better a motel but costs your more than $200s per night. Ridiculous.
I do NOT RECOMMEND it.