フロント

レッド ルーフ イン ロンポックの口コミ

2 out of 5
レッド ルーフ イン ロンポック
1020 E Ocean Ave, Lompoc, CA

口コミ

5.2
評価 10 - 1003 件の口コミ中 93 件が非常に良い" "
評価 8 - 1003 件の口コミ中 164 件が良い" "
評価 6 - 1003 件の口コミ中 225 件が普通" "
評価 4 - 1003 件の口コミ中 216 件が不満" "
評価 2 - 1003 件の口コミ中 305 件が非常に不満" "

5.4/10

清潔度

6.2/10

スタッフとサービス

4.2/10

設備とサービス

5.0/10

施設のコンディションと設備

5.6/10

環境への配慮

口コミ

8/10 (良い)

Noriko、サンフランシスコ

良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
部屋は広いが壁が薄い
周辺にレストランはほぼないが、値段にしては広々していて設備は問題なし。フロントの人も親切で、ワインオープナーを貸してくれた。らただ、壁が薄く、翌日かなり早くに騒音で目覚めた。

2/10 (非常に不満)

Michael

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Summer

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a quiet and pleasant stay. The room was clean and smelled good, The New bathroom, new bed, and matters. Had a good sleep.
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for taking the time to write about experience at the RED ROOF INN LOMPOC. Summer, I am thrilled to read your comments about your quiet and pleasant stay, your clean room, and all the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Summer, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean and quiet stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 (非常に良い)

Amanda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was there to attend my hospital appointment. It was a walkable distance from the hotel. The staff was amiable and helpful. Clean room and comfortable bed
2024 年 5 月に 1 泊滞在
Recordo, Rediresponse Specialist からの返信 (投稿日 : 2024 年 5 月 15 日)
Hey Amanda,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Lompoc. It's thrilling to hear that our clean rooms, convenient location, and helpful staff created an ideal stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We can't wait to accommodate you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 (普通)

Robert

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Sheets didn’t appear to be clean and both beds had multiple cigarette burn holes
2024 年 5 月に 1 泊滞在
Recordo, Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 12 日)
Hey Robert,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lompoc. It's disheartening to hear that you found our sheets to be unclean and also damaged. Red Roof apologize for the indicated poor experience. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with usSincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 (非常に良い)

ShaileshKumar

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It's nice and clean the properties and welcome you good. Rooms are very nice.
2024 年 5 月に 1 泊滞在
Recordo, Rediresponse Specialist からの返信 (投稿日 : 2024 年 5 月 12 日)
Hey Shailesh,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Lompoc. It's great to hear that our clean property, nice rooms, and welcoming staff created an ideal experience for you. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 (良い)

Joe、Chicago

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
The rooms are clean and cheap, beds are comfortable, and the staff is always really friendly and helpful. Have stayed numerous times and will again
2024 年 4 月に 2 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Joe,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lompoc. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our clean rooms, comfortable beds, friendly and helpful staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Steven

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is my second time staying at Red Roof. It is a good price, a clean and safe place to stay. I have stayed at another hotel in Lompoc compared to that Red Roof is much better. I will come back again
2024 年 5 月に 1 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Steven,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lompoc. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our affordable rates, clean and safe location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is a clean and comfortable place to stay in Lompoc compared to other economic motels. Amiable staff. They have done lots of work in the rooms. I will definitely come again
2024 年 4 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Lisa, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Lompoc. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were satisfied with the hospitality of our staff and the cleanliness of the room. I am glad that you had a extremely pleasant stay, prompting your 5/5 score. Red Roof hope to continue to provide great experiences for you.We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 (不満)

Juan

気になった点 : 清潔度、施設のコンディションと設備
n/a
2024 年 3 月に 1 泊滞在
Oniel Rediresponse Specialistからの返信 (投稿日 : 2024 年 3 月 14 日)
Hi Juan,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the Red Roof Inn Lompoc. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 (非常に不満)

Rogesh

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cigarette/Nikotin Smell all over the rooms walls and AC fan . stinky snd smelly and bad AC full of tobacco smell
2024 年 2 月に 1 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Rogesh,Thank you for taking the time to tell us about your experience at the RED ROOF INN LOMPOC. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

2/10 (非常に不満)

Francisco

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Need beetter housekeeping.
You get what you pay for. Room was dirty, bathroom was dirty. Shower curtain had blood on it. Walls had stains. Room was poorly swept. Tub had stains.
2023 年 12 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 1 日)
Dear Francisco,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lompoc. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncleanliness of the room, the stained shower curtain and the overall upkeep of the bathroom. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score.We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

6/10 (普通)

SYLVIA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
1. I advanced pd for a "1 bed" room; they put us in a "2bed" room. If I had pd in advance, for a "1bed" room, that room should have been saved for me. Instead I was told there were no more left. (Not my problem!) 2. The interior of the whole room looked as if recently updated. That part was good but the plumbing did not allow me to take a comfortable shower. 3. Whomever did the upgrades did a good job but you could tell the painter did not know how to paint professionally. I can agree we all have to save on costs but..................... 4. There was no towel rack for towels; again the whole room looked unfinished. I had prepaid and next time, Id like to get what I advanced paid for. That's all.
2023 年 12 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 31 日)
Dear Sylvia, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Lompoc. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not receive the room you booked in advanced, the shower situation and the other highlighted concerns that hindered your stay. Nevertheless, your comments in regards the maintenance of our property is greatly appreciated and will be taken into consideration as Red Roof strive to improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 (非常に不満)

Lizeth

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nothing
2023 年 12 月に 2 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 30 日)
Hello Lizeth, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOMPOC and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

4/10 (不満)

Daniel

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Staff very friendly and ok. Motel is old and not well taken care of. Bed very noisy. A lot of noise from people outside our door. Not sure if they were even staying at the place or just trespassing.
2023 年 12 月に 1 泊滞在
Gabrielle RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 9 日)
Dear Daniel,Thank you for your review following your stay at Red Roof Inn Lompoc. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. I am happy that our very friendly staff pleased you. However, you stated that the noisy bed, the old motel and the other listed issues hindered your stay. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 (非常に不満)

Lisa

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 6 日)
Hello Lisa,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOMPOC and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 (非常に不満)

dario

カップルで旅行, 家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No trash cans , blankets and pillows with holes, towels dirty and yellow stains the worst Hotel I had
Kerry-Lee RediResponse Specialist からの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Dario,It was sad to see your poor rating after your experience with us at the RED ROOF INN LOMPOC. You mentioned the lack of trash cans, the holes in the pillows and blankets and the unclean towels were the main hinderances to your stay. Please accept our sincerest apologies as these are not a part of our standard practices. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests, and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest, and we appreciate your business. Thank you for your feedback. All the best in your future travels.Sincerely, Red Roof Management

2/10 (非常に不満)

marina

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had to leave after being there for 30 minutes no towels no soap no ice bucket no phone and there was a shower lufa hanging on the bathtub like someone lives there.
2023 年 12 月に 1 泊滞在
Gabrielle RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Marina,Thank you for your review following your stay at Red Roof Inn Lompoc. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the lack of soap, towels and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

10/10 (非常に良い)

Michael

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Gabrielle RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 5 日)
Thank you for taking a moment to leave a review, Michael. The staff and I at the Red Roof Inn Lompoc appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Red Roof Management

10/10 (非常に良い)

Arturo

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 27 日)
Thank you for sharing your perfect rating with us, Arturo. Our staff at the Red Roof Inn Lompoc was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

2/10 (非常に不満)

Christian

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The floors were sticky and dirty… No racks for towels, or hand towels, shower/tub was like a slip and slide… Desk was falling over… TV, remote had no cover on the batteries…
2023 年 11 月に 3 泊滞在
Gabrielle RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Christian,Thank you for your review following your stay at Red Roof Inn Lompoc. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the sticky floors, the lack of towel racks and the other listed concerns dampened your experience, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

6/10 (普通)

Jerry

2023 年 11 月に 1 泊滞在
Recordo Rediresponse Specialist からの返信 (投稿日 : 2023 年 11 月 21 日)
Hello Jerry, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOMPOC and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 (不満)

Benjamin

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This facility is very run down, frayed cords, broken remotes, unknown greasey material left on the lamps and bathroom walls, shower head falling apart. The linens felt clean but there is no attention to detail to repaint or fix rusty handles on drawers and doors, trash sitting outside of room doors, homeless people visiting guests all hours of the night, people working on their cars in the parking lot. The walls are thin and I had to wear earplugs to not hear the visitors talking outside of guests's rooms. The staff was sufficiently curteous but no one came by to clean the room or offer me new towels, etc for the 3 days I was there and didn't advise me that room service needed to be requested. Much of the problems outside probably just has to do with it being Lompoc, but even with multiple security cameras outside I did not feel safe where I would come back with my family. I was waiting to have my truck broken into every night. I think half the people staying there are on probation and/or rehab.
2023 年 11 月に 3 泊滞在
Recordo Rediresponse Specialist からの返信 (投稿日 : 2023 年 11 月 17 日)
Hello Benjamin,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOMPOC. I'm happy you liked our clean linens and courteous staff. I was disheartened to see your stay resulted in a 2/5 score. You indicated that you encountered broken remote, greasy walls and lamps, noisy guest, along with other highlighted concerns. Please know that this isn't the level of service that Red Roof stands for and will take this into serious consideration so that we may improve our quality. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 (非常に不満)

Micah

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Room was ok byt joined with another room that made it very loud and unsafe. Unsafe neighborhood.
2023 年 10 月に 2 泊滞在
Devorine Red Roof Managementからの返信 (投稿日 : 2023 年 10 月 25 日)
Hi Micah,Thank you for sharing your comments and I am sincerely sorry for any discomfort caused as you indicated some noise disturbance from the room adjoining to yours. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Your comments will be taken into consideration in an effort to have your concern addressed and to make changes to improve the quality of our guest services.Thank you for choosing Red Roof Inn Lompoc. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Geoffrey

2023 年 10 月に 1 泊滞在
Olivia RediResponse Specialist からの返信 (投稿日 : 2023 年 11 月 11 日)
Thank you, Geoffrey, for taking a moment to complete our survey. The staff at the Red Roof Inn Lompoc and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 (非常に不満)

Raul

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I asked for a non- smoking room, was placed in smelly, smoking room. Bedsheets and floors were dirty. Furniture was dirty, loose and/or broken. We complained and were switched to a double when we had specifically asked for a king. White guests were given the “better rooms” while “locals” (Hispanics and blacks) were places in the bad rooms. The area is shady and surroundings feel unsafe.
2023 年 10 月に 1 泊滞在
Kamaria Red Roof Management RediResponse Specialからの返信 (投稿日 : 2023 年 10 月 22 日)
Dear Raul,Thank you for taking the time to tell us about your experience at the RED ROOF INN LOMPOC. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the lack of cleanliness of the floor and the other issues highlighted which hindered your stay. Feedback from our guest is always welcome as we strive to continuously improve the quality of our guest services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

8/10 (良い)

Anthony

良かった点 : スタッフとサービス
2023 年 10 月に 1 泊滞在
Kamaria Red Roof Management RediResponse Specialからの返信 (投稿日 : 2023 年 10 月 22 日)
Hello Anthony, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOMPOC and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 10 月 17 日)
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOMPOC and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 (良い)

Maritza

良かった点 : スタッフとサービス
2023 年 10 月に 2 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 10 月 15 日)
Hello Maritza, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOMPOC and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 (良い)

Bryan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A good convenient place to stay.
2023 年 10 月に 2 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 10 月 7 日)
Dear Bryan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOMPOC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding Redroof convenient location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 (普通)

blanca

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 27 日)
Hello Blanca,Thank you for choosing to stay at our Red Roof Lompoc. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Callie

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 2 泊滞在
Oniel Rediresponse Specialistからの返信 (投稿日 : 2023 年 9 月 23 日)
Hello Callie,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Lompoc. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

6/10 (普通)

Sandra

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good for a quick rest or one night.
2023 年 9 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Sandra, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lompoc. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that your stay was satisfactory, prompting your 3/5 score. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 (不満)

Jason、visalia

出張
気になった点 : 清潔度、設備とサービス
They house long term residents that bring in rif raf. The resident's are nice and polite though. Just kinda skecthy for me. Rooms are nice and clean, accommodations are as expected, but, when you check on and the guy gives you 2 rolls of tp? You start asking yourself questions.
2023 年 9 月に 4 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Jason, Thank you for taking the time to tell us about your stay at the Red Roof Inn Lompoc. It's great to hear that despite the concerns you had, you liked the cleanliness of our rooms and our accommodations. However, We essentially aim for all our guests to have a 5 star experience, so I am disappointed this was not achieved. Your comments and rating will help our Red Roof team to recognize our strengths and improve upon our weaknesses.We greatly appreciate the time you've taken to review our hotel, We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 (普通)

Jerry

カップルで旅行
良かった点 : スタッフとサービス
No towels in room and floor was very dirty, might not be noticeable at first glance but if you walk around barefoot or in socks you see how dirty it is. Left door sign to get the room cleaned before I left in the morning at around 9am and when I got back at around 8pm the room was exactly how I left it, called front desk and they where very apologetic and sen't someone to clean a bit later so in that respect service was ok but then you have to leave your room again to get it cleaned and usually when you arrive at your room you just want to take a shower and go to bed.
2023 年 9 月に 3 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Jerry, Thank you for taking the time to tell us about your experience at the Red Roof Inn Lompoc. The situation you described in relations to the lack of cleanliness is truly regrettable. I humbly apologize for the impact this has caused on your stay with us. Your comments and rating will help us to recognize our strengths and improve upon our weaknesses.We greatly appreciate the time you've taken to review our hotel and We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagemenRediResponse Specialist

4/10 (不満)

Katharine

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
2023 年 9 月に 2 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Katharine, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Lompoc. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Elida

気になった点 : 施設のコンディションと設備
No
2023 年 9 月に 2 泊滞在
Recordo Rediresponse Specialistからの返信 (投稿日 : 2023 年 9 月 11 日)
Hello Elida,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOMPOC. It's truly disheartening to hear that your stay didn't meet your expectations. We will take your comments into consideration to make changes to improve our customer experience. If I may be of further assistance, please contact me below.Sincerely,Recordo Rediresponse Specialist

2/10 (非常に不満)

Jesus

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very bad experience
Such a bad experience room was duty no towels TV doesn’t work shower was broken sheets has stain all over
2023 年 9 月に 1 泊滞在
Recordo Rediresponse Specialist からの返信 (投稿日 : 2023 年 9 月 11 日)
Hello Jesus,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOMPOC. It's saddening to hear that you had such a bad experience due to the indicated broken shower, stained sheets, broken TV and no towels. Please know that this is not a level of service that Red Roof stand for and this will be taken into consideration. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Recordo Rediresponse Specialist

4/10 (不満)

宿泊されたお客様

良かった点 : 客室の快適度
気になった点 : 清潔度、施設のコンディションと設備
This hotel was clearly a popular spot to party and do drugs. We were woken up at 12:30am by an intoxicated person looking for someone who had recently been evicted from the same room hours earlier. Our second room smelled like cat urine - they are pet friendly. The third room was good enough and it was late enough that I didnt care about cleanliness at that point. The next morning as I got in the shower I was attacked by a dirty pair of panties someone had left hanging on the shower curtain. The room smelled like smoke. The drawer in the cabinet next to the bed had a mysterious liquid in it. They are pet friendly and the host and staff were friendly and accommodating. We got the sense that weren’t enough staff to keep things clean and safe. The woman who cleaned the room we eventually stayed in was woken up in the middle of the night to do so. There were no fewer than five abandoned vehicles in the parking lot. The bedding was clean and the room was clean enough even if the rest of the hotel was wanting. We only had a two night stay and decided to drive home instead of staying the second night.
2023 年 9 月に 2 泊滞在
Devorine RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 7 日)
Dear Valued Guest,We are sorry to hear your recent experience at the Red Roof Inn Lompoc did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Devorine RediResponse Specialist

2/10 (非常に不満)

Heather

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
Devorine RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 7 日)
Thank you for taking a moment to complete our survey, Heather. The staff at the Red Roof Inn Lompoc and I appreciate your 1/5 score following your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

2/10 (非常に不満)

Sukjoon

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
Not good
2023 年 8 月に 2 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2023 年 8 月 27 日)
Dear Sukjoon,The staff and I at the RED ROOF INN LOMPOC are saddened to have earned your scoring of 1/5 which indicated a poor stay. In the future please consider adding detailed comments so we can know what and where to make improvements. Know that your voice is of tremendous importance to us and we value your feedback which will help to make guest experiences bettter.Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

2/10 (非常に不満)

Yaeli

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
NA
2023 年 8 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 1 日)
Dear Yaeli, We at the RED ROOF INN LOMPOC are saddened by your scoring of 1/5 in regards to your recent stay with us. In the future we would love for you to please consider adding detailed comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

2/10 (非常に不満)

Nutsa

家族旅行
気になった点 : 設備とサービス
Walls were too thin and I could hear the neighbor playing loud music until 4 AM. The bathrooms were not properly cleaned.
2023 年 8 月に 1 泊滞在
Sashauna Red Roof Management からの返信 (投稿日 : 2023 年 8 月 22 日)
Dear Nutsa,Thank you for taking the time to tell us about your stay at the Red Roof Inn Lompoc. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the cleanliness of the bathroom not to your liking and the noise disturbance you encountered is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 (不満)

John

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Hotel Catfish
At first glance looking at the Red Roof was very nice, getting checked in was easy. But once we got to our room it was a total different story. My partner found blood stains on her pillow, ceiling had blood stains as well. The room did not seem inviting at all and towels were also not cleaned.
2023 年 8 月に 1 泊滞在
Devorine RediResponse Specialistからの返信 (投稿日 : 2023 年 8 月 10 日)
Hi John,Thank you for your honest feedback following your stay at Red Roof Inn Lompoc. I am so happy that your check-in process was easy. However, I was disheartened to read that you found what appeared to be blood stains on the pillow and the towels were not cleaned. Please accept our apologies for the impact this had on your experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. In an effort to have your concerns addressed, we will be taking your comments in to consideration and address the matter with the appropriate department. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine RediResponse Specialist

2/10 (非常に不満)

john

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pictures and not accurate . Homeless drug den .
2023 年 8 月に 2 泊滞在
Olivia RediResponse Specialistからの返信 (投稿日 : 2023 年 8 月 7 日)
Hello John,We are sorry to hear your recent experience at the Red Roof Inn Lompoc did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,OliviaRediResponse Specialist

2/10 (非常に不満)

Milet

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a sour stay. Someone came into my room at 10:49pm claiming I didn’t pay. Screaming and with a flashlight in my face it was a nightmare I couldn’t sleep all night
2023 年 7 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2023 年 8 月 3 日)
Dear Milet, Thank you for taking the time to tell us about your experience at the RED ROOF INN LOMPOC . I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issue you highlighted. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

4/10 (不満)

Eren

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nobody was there to check me in for 20 mins. I had multiple people knocking on my door All hours of the night.
2023 年 7 月に 2 泊滞在
Chirell Rediresponse Specialistからの返信 (投稿日 : 2023 年 8 月 2 日)
Dear Eren,Thank you for the feedback about your recent stay at the Red Roof Inn Lompoc. We are sorry you had a less than satisfactory experience, prompting your 2/5 score. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding no one being at check and the disturbance you described. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

4/10 (不満)

Robert

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was the worst red roof i have ever stayed at - you should detach yourself from this pit There were too many negatives to text but if you want to call me, 831-595-2907 Bob Cushing
2023 年 7 月に 2 泊滞在
Sashauna Red Roof Management からの返信 (投稿日 : 2023 年 8 月 2 日)
Dear Robert,Thank you for taking the time to tell us about your stay at the Red Roof Inn Lompoc. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. We will take your comments into consideration to make changes to improve our customer experience.Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 (非常に不満)

Tymesia

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sal has the worst customer service . I don’t even know how he got a job dealing with the public . The rooms look nothing like the pictures on the website. Holes in the walls doors are nasty dirty the room was filthy. I HIGHLY RECOMMEND DO NOT BOOK HERE
2023 年 7 月に 3 泊滞在
Sashauna Red Roof Management からの返信 (投稿日 : 2023 年 8 月 2 日)
Dear Tymesia,Thank you for taking the time to tell us about your stay at the Red Roof Inn Lompoc. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the customer service not to your liking, the uncleanliness of the room and the other concerns you listed is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will ensure your comments are shared with staff as a coaching opportunity moving forward. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 (非常に不満)

Ramon

2023 年 7 月に 1 泊滞在