4/10 (不満)
Frank J.
2024 年 12 月 30 日
気になった点 : 清潔度
Far from 5-Star Accommodations
We checked into the home on Christmas Eve. Knots Landing is a nice size home on a large property, but is in need of significant maintenance. The rugs were stained in most of the rooms. The walls were damaged- chipped paints, marks, etc. The outdoor grill was filthy. The kitchen and dining rooms had multiple chairs with legs that needed to be replaced. We sat them away from the table so nobody would get hurt.I’m really glad that I brought pots, pans, crockpot, paper plates and serving utensils. Multiple pans were dirty to include their crockpot. The pans, black plates, black bowls, silverware were extremely cheap. Additionally, the fuse was tripped in the kitchen when we arrived, so we had to contact host and get the code to garage for fuse box access. We reset the fuse multiple times. During our stay we could not secure the front door from the exterior of the house. We called the host Holly and she did not answer. We then sent a text and after multiple back and forward texts, her response was “Just leave it and Happy Holidays”. We contacted the emergency number and it went to voicemail. The day before our departure, we contacted the emergency number again and the lock was fixed.The master bedroom closet should have been a locked area as it was in total disarray-dirty towels and sheets on the floor.My hope is this review allows owners to pause on booking and bring the home up to par for the neighborhood and what customers expect from a 5-Star Stay
Frank J.
2024 年 12 月に 4 泊滞在