The hardware of this hotel is good but staff are not very customer oriented except for the front office manager called Candy. She's very helpful and has very good customer service skills. Avoid rooms facing entrance, its very noisy at night because other tourists are dragging their luggage onto the stone pavement right outside the entrance . Our room came with breakfast but it is not worth getting up for. The breakfast room is not inside the hotel and is down the road in another building. Also food quality is bad and kitchen staff do not refill empty food containers so if you arrived late, there is nothing to eat.
Location wise this hotel is actually ok. However, if their room price go any higher, I would definitely check in the intercontinental hotel across the street instead.
宿泊されたお客様
2018 年 8 月に 3 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2017 年 4 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
sehr nettes Personal, gutes Frühstück, gute Lage
Sehr nettes und hilfreiches Personal, gutes Frühstück, gute Lage
宿泊されたお客様
10/10 (非常に良い)
宿泊されたお客様
2016 年 3 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
10/10 (非常に良い)
michael、whitehaven
2016 年 2 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lijiang old town is amazing, easy to get lost in though. got a taxi from the bus station to the south gate and hotel staff collected me.
michael
2/10 (非常に不満)
5 years travelr
2016 年 1 月 21 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Unimaginable things for a five star hotel...horrib
In the begining seemed wonderfull.
they "upgraded" my room no extra charge because i wanted a bathtub...and then.... No hot water for the tub, they tried to fix it, couldn't. I asked again and was answered"we take care later" they didn't...so no tub+cold shower... Thanx.. A/c barely working, toilets didn't flush... If not that the room is actually beautiful...i asked to check out late, also no problem... But then... When i checked out the lady found a noodle drop on the blankets, literally a drop ! I ate noodles, im allowed! Wash it! They demanded 100usd for it and only after i made a big scene, brought the blankets to reception and showed to guests checking in how they are trying to rip me off the management told the clerk to give me my deposit back and check me out... Horrible experience...
5 years travelr
10/10 (非常に良い)
Pui Shan
2015 年 12 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pui Shan
8/10 (良い)
宿泊されたお客様
2015 年 8 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable and Recommended
The room is comfortable and clean. Good services with shuttle bus to South Gate. Suggested to contact the staffs for shuttle arrangement in advance because it might easily get lost in the old town.
宿泊されたお客様
10/10 (非常に良い)
Jaime、Monterrey - Mexico
2015 年 8 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excelente opción en Lijiang
Excelente hotel boutique, ubicado a pasos de la ciudad antigua, donde encontrarás preciosos lugares y mucho comercio. La habitación muy cómoda y en perfecto estado. Las atenciones de Roky y Lea fueron de primera, muy cordiales y dispuestas a ayudarte en todo. Hablan perfecto inglés.