2/10 (非常に不満)
Elizabeth、Newport News
カップルで旅行
2026 年 4 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Went to wash hands and was out of hand soap on the wall.
In the shower there was an extra bottle of body wash sitting on the tub edge that I assume the guest prior to us asked for since the one on the wall was empty so I used that.
When I went to take shower the next day, the body wash bottle on the wall was empty which is why there was that extra bottle sitting on the tub edge. That tells me the room must not have been cleaned from previous guest or housekeeping would’ve put that bottle on the wall to replace the empty one! Then in the middle of the shower I went to use the shampoo on the wall, and it was empty too!!!! Thank God I wasn’t alone and could send husband down to get me a bottle to use! It’s a shame that just the expected amenities were not checked and filled or changed out! Was our room cleaned from prior guest???? That’s questionable! I think just the beds were done & that's that!
Then very early morning when it was still dark we kept hearing lots of loud noises and booms in hallway and below us. There was a function that was going to be going on the next day and I guess they were getting things moved and ready and delivered for that. It kept us from sleeping
It was awful stay!
Elizabeth
2026 年 3 月に 2 泊滞在
