2/10 (非常に不満)
Michele
家族旅行
2025 年 11 月 11 日
気になった点 : 清潔度、設備とサービス
THIS STAY WAS UNACCEPTABLE AND DISGUSTING!
I am writing to express my profound outrage regarding the miserable and unsanitary stay my daughter and I endured at your Lexington property. This was our first trip to Kentucky, a special occasion to celebrate my daughter's university acceptance, and your hotel managed to ruin a significant portion of it through sheer neglect and appalling cleanliness standards.. SANITARY HAZARD: THE CARPETS WERE REPULSIVE
The condition of the room's carpet was nothing short of a sanitary hazard. The rugs were horrifically, visibly stained and utterly filthy. They were so gross that I was forced to lay down towels just to walk barefoot in the room because it felt absolutely unsanitary and disgusting to touch the floor. I felt completely UNCOMFORTABLE in the room due to this basic lack of hygiene. HOUSEKEEPING FAILURE: TWO DAYS OF IGNORING GUESTS. LOW-QUALITY AND REPETITIVE BREAKFAST
The complimentary breakfast was a joke. For all three mornings, it was the exact same, sad, unappetizing menu: fried eggs and some sort of repulsive-looking sausage. The final morning was the worst when the staff couldn't even manage the bare minimum: the waffle maker was down because they claimed the mix "hadn't come in yet." This demonstrates a staggering failure in basic inventory and food service management.
Michele
2025 年 11 月に 3 泊滞在
