Is The Queen's Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Queen's Hotel?

As of Aug 16, 2025, prices found for a 1-night stay for 2 adults at The Queen's Hotel on Sep 16, 2025 start from ￥35,028, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at The Queen's Hotel?

Check-in start time: 2 PM; Check-in end time: 11 PM. After-hours check-in is not available.

Where is The Queen's Hotel located?

Located in the heart of Lerwick, this beach hotel is steps from Bain's Beach and Shetland Museum. Fort Charlotte and Lerwick Town Hall are also within 10 minutes.

The Queen's Hotel Reviews, Deals & Photos 2025

About the neighborhood

Located in Lerwick, The Queen's Hotel is in the city center and on the waterfront. The area's natural beauty can be seen at Isle of Noss and Bain's Beach, while Shetland Museum and Böd of Gremista are cultural highlights. Spend some time exploring the area's activities, including whale-watching.

Visit our Lerwick travel guide

6/10 Okay

Frances

Jun 17, 2025

Liked: Cleanliness

Disliked: Amenities

Beds and bathroom were clean. Hairdryer broken no remote for TV and I staff to be found.but it was good and central

Stayed 2 nights in Jun 2025

8/10 Good

Maria Gabriella

Aug 3, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Fantastic views from our room!

Stayed 2 nights in Aug 2024

8/10 Good

Glenn

Dec 14, 2024

Liked: Cleanliness, staff & service, amenities

The hotel was clean, warm but dated. The staff were lovely and very helpful. The fact that there was no restaurant meant no meal or breakfast but the staff advised me of lovely alternatives. I believe the hotel has just changed hands so probably just getting things organised and i hope it works for them.

Stayed 1 night in Dec 2024

10/10 Excellent

Emma Sara

Sep 3, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Jayden, Megan and Shawn were friendly and helpful and kind. The hotel is very very old but beautiful and the beds clean and comfortable. The hotel is right in the water so you fall asleep to water lapping at the walls. The hotel is also super convenient as it is right next to the main shopping street. Highly recommend

Stayed 5 nights in Aug 2024

2/10 Terrible

Karen

Jul 31, 2024

Disliked: Cleanliness, property conditions & facilities

Please be aware of positive reviews on this property, the building is in a complete state of disrepair. It shows its age magnificently, and although

Stayed 3 nights in Jul 2024

8/10 Good

Chris

Aug 29, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Nice old style hotel. Room was comfortable. Great views across the water. Currently being renovated so no restaurant and reception is rarely staffed during the day.

Stayed 3 nights in Aug 2023

8/10 Good

Devon

Jan 11, 2023

Liked: Cleanliness, staff & service

The Queens, is a timewarp but in a good way! The space is clean, comfortable warm and inviting! Absolutely fantastic service, if I return to Lerwick I will definitely staying at Queens!

2/10 Terrible

Paul

Jun 28, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

£140 to stay in a property which would make a hostel look luxurious. No food available. Absolutely horrible however given choice so limited appears can charge whatever inflated price they like.

Stayed 1 night in Jun 2024

2/10 Terrible

Wilma

Nov 26, 2023

Disliked: Staff & service, amenities, property conditions & facilities

The hotel should not be open to paying guests. It needs a complete refurbished and lacks basic amenities and services that are not stated on the website.

Stayed 4 nights in Nov 2023

4/10 Poor

Bob

Aug 10, 2023

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Main lights didn’t work no soap shampoo or body wash supplied no breakfast

Stayed 1 night in Aug 2023

4/10 Poor

David

Aug 14, 2023

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

It's an old hotel that could be very nice and probably was at one time. Carpeting and wallpaper very worn. Bathroom was large and clean which was nice but faucet handles fell off when used, toilet paper roll kept falling off, etc. TV didn't work and we were told someone would come check it out which never happened. Restaurant was closed so had to walk into the town every morning for breakfast and coffee. Supposedly new owners who plan on fixing it up - would be interested if that happens.

Stayed 4 nights in Aug 2023

2/10 Terrible

Erick

Aug 17, 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The place is so dirty and under renovations, didn’t feel safe at all. When I wanted to cancel my booking I was told i will not get a refund, that’s daylight robbery. The property was advertised and there was no mention of it being under renovation.

Stayed 1 night in Aug 2023

4/10 Poor

David

May 17, 2018

Liked: Cleanliness

Disliked: Staff & service

Avoid

Doors constantly slamming because the door closers and lock keeps are poorly fitted. Breakfast waiter is totally clueless; no orange juice, coffee, sugar, milk, cup, saucer, tea spoon......... The female receptionist is officious and totally unpleasant! The two best members of staff are the two young ladies from mainland Europe, well done.

Stayed 1 night in May 2018

2/10 Terrible

Verified traveler

Aug 14, 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible room and good luck trying to check-in.

I don’t usually leave negative reviews even if I have a bad experience but this hotel is really terrible, if it was a cheap rate you could understand, but we were knocking on almost £300 a night. Arrived there at 2.00pm, the time that check-in opens. No one there, reception has a phone and a note to call for assistance. There was 3 numbers, first two didn’t work. Third I got through to someone who said they would just ‘pop down’. 15 mins nobody arrived, tried calling the numbers again, nobody answers. Tried again and again and nobody responds. Ended up waiting almost an hour in their reception which has no wifi, no phone signal (so no 4G or mobile calls can be made), so sat waiting doing nothing. A guy arrives through the front door and gives us a key, no apologies, no small talk, just room number and here’s your key, just make sure you know there will be no breakfast. Room was terrible, wallpaper peeling off everywhere, heater massively dented, shower head held together by tape, windows rotting and permanently open, the tiny tv didn’t work, everything metal in the bathroom rusted. To be fair, the mattress was relatively comfortable but a very dated room that needs a lot of work but has been neglected for a long time. This isn’t just one room, this is the second time I have stayed there and the room (and reception experience) was just the same. The problem is that there is a lack of hotel rooms in Shetland and so you end up having no choice if you leave it late to book.

Stayed 1 night in Aug 2023

2/10 Terrible

Harry

Oct 25, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

This place is shuttered but they are still taking prepaid reservations. I booked it online. Locals here say it’s being closed was a blessing in disguise since the place is essentially “a dump.”

Stayed 1 night in Oct 2024

8/10 Good

Frank

Sep 29, 2024

Liked: Cleanliness, amenities

Stayed 1 night in Jul 2024

2/10 Terrible

Ian

Aug 23, 2024

Disliked: Cleanliness, property conditions & facilities

Such a shame that a hotel in great Location is getting bad reviews however although outside renovation being don inside very dates. Has so much potential. Room had rusted towel rail and toilet roll holder no shower wash in shower. Also no bar area or lounge or dining facilities yet still being advertised on Expedia as a hotel. I wouldn't even rate it as b and b as no food available . I do hope the owners manage to get upgrade done as going back 12 years our stay was excellent

Stayed 1 night in Aug 2024