ローレル ヒルズ パーク ツアーとアクティビティ

The hotel is relatevely new and well kept, and that is the reason I usually stay there when in Raleigh for business. This time the communication was awaful. The hotel used to be without front desk and they just shifted to having one. Their check in system is still set up as before and problemy it is authomated because I received the usual messages and they did not care to let me know that things have changed. I specifically told them I was arriving late and I wanted to make sure not to have any issue. I arrive, I go upstairs and there is no more keypad. The system sent me a number stating that was both for front door and my room. No care to mentioned I had to stop at a reception, that now exist but on the side, so not visible. So I had to message the usual system, very poor answer, and I decided to go downstairs and check and found a super nice person at the reception. The hotel rooms are good, the people at the front desk were super nice but the all Hotel management sucks. And all they can say is I am sorry...

The gentleman who handled my check-in, Mr. Daquan (apologies if i misspelled), was great and helpful during the stay. One minor suggestion is to improve the flushing of the toilet in the room I stayed. It was very very weak. The rest was all good.