4/10 (不満)
Mikayla
カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
2025 年 8 月 28 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Won’t stay again. First time staying here and booked two rooms. we got assigned rooms across from renovations! Air conditioners in rooms didn’t work, waiting hours for a resolution as they said they can’t give us new rooms unless maintenance signs off first. Got a new rooms at 8:30pm!! And then new rooms air conditioner didn’t drop the temp lower that high 70’s. Then woke up the next morning at 7am because they were renovating across the hall with banging and noise ! Good luck finding anywhere to park except the carport round about is so hot you can’t stand to be in there to unload. And the parking isn’t attached to the hotel! So you have to go to two parts of the hotel to get to your room. And then our keys were deactivated every single day sometimes twice a day and I had to get new ones each day. Then we requested housekeeping on Sunday and they only serviced one room! Even though we told them which rooms and front desk verified it back to us. Tubs would drain so slow, toilet clogged up one day and had to wait for maintenance again. They charge resort fees but literally no respect amenities. Staff doesn’t even bother to clean behind the trash cans in the bathrooms. Peeling wallpaper everywhere. Then at checkout they charged me $25 for a movie I didn’t rent (I never authorized room charges either!) and because it was watched for over ten minutes they wouldn’t void the charge. Who pays $25 for a movie and then doesn’t watch it? Anywhere is better than here
Mikayla
2025 年 8 月に 4 泊滞在