Dear Mrs Kim PhuThank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We will strive to improve service quality to bring better experiences to customers I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Thuan MaiFront Office ManagerFour Points By Sheraton Lang Son

Kính gửi chị ThảoThay mặt BQL Khách sạn, cám ơn quý khách đã lựa chọn Four Points By Sheraton Lạng Sơn để sử dụng dịch vụ và đã bớt chút thời gian quý báu để đánh giá cho khách sạn.Chúng tôi rất lấy làm vinh hạnh khi nhận được sự đánh giá cao từ quý kháchChúng tôi rất mong được sớm chào đón quý khách quay trở lại trong thời gian không xa.Trân trọng.Mai ThuậnBan Quản Lý khách sạn

Dear Mr Anonymous, Thank you for taking the time to share your feedback. It is wonderful to read how much you enjoyed your stay with us. Your precious words on the hotel facilities and services are highly appreciated. I am very proud to read that you found our customer service brilliant, this is what our teams strive for every day. Please rest assured that your kind words have been shared with the whole team for encouragement. Thank you again for your nice recommendation and it would be a pleasure to be at your service again soon. Sincerely, Mai Thuan Hotel management

Dear Mr Anonymous I'm glad that you are satisfied and having accorded us the opportunity to be of service to you and your family. Our usual high level of service standards has won many customer's confidence. I will assured your kindself that I will prepared my Team to welcome you and your Team to our Hotel. We look forwards to have the opportunity to welcome you back in the near future. Sincerely, Tung Nguyen Hotel management

Dear Ms/Mr Anonymous, Thank you for taking the time to share your feedback. It is wonderful to read how much you enjoyed your stay with us. Your precious words on the hotel facilities and services are highly appreciated. I am very proud to read that you found our customer service brilliant, this is what our teams strive for every day. Please rest assured that your kind words have been shared with the whole team for encouragement. Should you plan for a trip to visit us again, please feel free contact me personally: via +84 205 3782 999 I will be glad to arrange for that and providing the best our services to you and your family Thank you again for your nice recommendation and it would be a pleasure to be at your service again soon. Sincerely, Hotel management

Dear Mr Danny, Thank you for taking the time to share your feedback. It is wonderful to read how much you enjoyed your stay with us. Your precious words on the hotel facilities and The Tam Thanh restaurant are highly appreciated. I am very proud to read that you found our customer service brilliant, this is what our teams strive for every day. Please rest assured that your kind words have been shared with the whole team for encouragement. My Guest service team has advised me of the service you received during your stay with us, I would like to sincerely apologize for shortcoming of our service! We will retrain staff to ensure service quality! Thank you again for your nice recommendation and it would be a pleasure to be at your service again soon. Sincerely, Hotel management

Dear Mr Martin Thank you very much for your comments regarding your recent visit and it was a pleasure having you staying with us. We are delighted to learn you enjoyed your stay with us and our staff were able to engage you and provide you with a memorable experience. Your feedback has been shared among our entire team and surely it will keep motivating us to be more energetic and do our best every time. After all, there is no better motivation than your words of praise for a job well-done. Again, we value and appreciate your patronage of Vinpearl Hotel Lang Son. We look forward to the opportunity of welcoming you back in the not too distant future. Sincerely, Hotel management

Dear Valued Guest Thank you very much for your comments regarding your recent visit and it was a pleasure having you staying with us. We are delighted to learn you enjoyed your stay with us and our staff were able to engage you and provide you with a memorable experience. Your feedback has been shared among our entire team and surely it will keep motivating us to be more energetic and do our best every time. After all, there is no better motivation than your words of praise for a job well-done. Again, we value and appreciate your patronage of Vinpearl Hotel Lang Son. We look forward to the opportunity of welcoming you back in the not too distant future. Sincerely, Hotel management

Dear Mr/Ms Leah, Thank you for sharing your experience during your stay with us. We are very happy when you are satisfied. We are warmly welcome you back to our hotel. Your sincerely, The hotel Management team

Dear HidemiOn behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Hotel Management Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

Dear Valued GuestOn behalf of the entire hotel team, I want to thank you for sharing about your experienceIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Hotel Management Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Thuan MaiFront Office ManagerFour Points By Sheraton Lang Son

Dear DongwonThank you for taking the time to share your feedback. It is wonderful to read how much you enjoyed your stay with us. Your precious words on the hotel facilities and services are highly appreciated. I am very proud to read that you found our customer service brilliant, this is what our teams strive for every day.Please rest assured that your kind words have been shared with the whole team for encouragement.Thank you again for your nice recommendation and it would be a pleasure to be at your service again soon.Sincerely,Mai ThuanHotel management

Xin chào Qúy khách Cảm ơn quý khách đã dành thời gian đánh giá cho khách sạn Vinpearl Hotel Lạng Sơn cũng như dịch vụ tuyệt vời của chúng tôi Chúng tôi thật sự rất vui khi Qúy khách đã có những trải nghiệm tuyệt vời Cảm ơn Qúy khách đã chia sẻ, chúng tôi rất mong sẽ lại được đón tiếp Qúy khách và gia đình trong thời gian không xa. Trân trọng. Mai Thuận Ban Quản Lý Khách sạn

Dear Mr/Ms Schöner Aufenthalt Thank you very much for your comments regarding your recent visit and it was a pleasure having you staying with us. We are delighted to learn you enjoyed your stay with us and our staff were able to engage you and provide you with a memorable experience. Your feedback has been shared among our entire team and surely it will keep motivating us to be more energetic and do our best every time. After all, there is no better motivation than your words of praise for a job well-done. Again, we value and appreciate your patronage of Vinpearl Hotel Lang Son. We look forward to the opportunity of welcoming you back in the not too distant future. Sincerely, Hotel management

Dear Mr.Anonymous, Thank you for taking the time to share your feedback. It is wonderful to read how much you enjoyed your stay with us. Your precious words on the hotel facilities and services are highly appreciated. I am very proud to read that you found our customer service brilliant, this is what our teams strive for every day. Sincerely, Hotel management

Dear Mr/Ms. Weilien it’s our great honour to know that we have exceeded the guest’s expectation and successfully delivers a good guest’s experience while staying with us at Vinpearl. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and we look forward in welcoming you and your family again

Xin chào Qúy khách Cảm ơn quý khách đã dành thời gian đánh giá cho khách sạn Vinpearl Hotel Lạng Sơn cũng như dịch vụ tuyệt vời của chúng tôi Chúng tôi thật sự rất vui khi Qúy khách đã có những trải nghiệm tuyệt vời Cảm ơn Qúy khách đã chia sẻ, chúng tôi rất mong sẽ lại được đón tiếp Qúy khách và gia đình trong thời gian không xa. Trân trọng. Mai Thuận Ban Quản Lý Khách sạn

Xin chào Qúy khách Cảm ơn quý khách về những lời khen dành tặng cho khách sạn Vinpearl Hotel Lạng Sơn cũng như dịch vụ tuyệt vời của chúng tôi Chúng tôi thật sự rất vui khi Qúy khách đã có những trải nghiệm tuyệt vời Cảm ơn Qúy khách đã chia sẻ, chúng tôi rất mong sẽ lại được đón tiếp Qúy khách và gia đình trong thời gian không xa. Trân trọng. Mai Thuận Ban Quản Lý Khách sạn

Dear Yao Kun Thank you very much for your comments regarding your recent visit and it was a pleasure having you staying with us. We are delighted to learn you enjoyed your stay with us and our staff were able to engage you and provide you with a memorable experience. Your feedback has been shared among our entire team and surely it will keep motivating us to be more energetic and do our best every time. After all, there is no better motivation than your words of praise for a job well-done. Again, we value and appreciate your patronage of Vinpearl Hotel Lang Son. We look forward to the opportunity of welcoming you back in the not too distant future. Sincerely, Hotel management

Dear Valued Guest Thank you very much for your comments regarding your recent visit and it was a pleasure having you staying with us. We are delighted to learn you enjoyed your stay with us and our staff were able to engage you and provide you with a memorable experience. Your feedback has been shared among our entire team and surely it will keep motivating us to be more energetic and do our best every time. After all, there is no better motivation than your words of praise for a job well-done. Again, we value and appreciate your patronage of Vinpearl Hotel Lang Son. We look forward to the opportunity of welcoming you back in the not too distant future. Sincerely, Hotel management

Dear Sir / Madam, Thank you for your sharing experience during your stay with us. We try our best to give all our guest the best services. We hope you will come back soon. Your sincerely, The Hotel management team

Dear Valued Guest Thank you very much for your comments regarding your recent visit and it was a pleasure having you staying with us. We are delighted to learn you enjoyed your stay with us and our staff were able to engage you and provide you with a memorable experience. Your feedback has been shared among our entire team and surely it will keep motivating us to be more energetic and do our best every time. After all, there is no better motivation than your words of praise for a job well-done. Again, we value and appreciate your patronage of Vinpearl Hotel Lang Son. We look forward to the opportunity of welcoming you back in the not too distant future. Sincerely, Hotel management