Search Vacation Homes in Lake Stevens

"The staff went out of their way to be rude and dismissive toward me the entire time I was there. None of my requests were approved. None of the issues I reported were resolved during my stay. I was never greeted by any staff members nor was i thanked for staying with them at checkout. They treated me like a complete inconvenience. Maybe I look gross to them or they just don't like my appearance, who knows. I definitely wouldn't because they refused to engage with me. During the stay I reported that the bed was extremely noisy and lumpy. That was never addressed by staff. I reported the noise levels being excessive by both guest and housekeeping, that was ignored by staff as well. Check-in was extremely complicated and confusing. Checkout was extremely dismissive and unfriendly. I wasn't welcomed back by the staff who checked me out nor by the one who gave me my bags after storing them there. He actually, was quite rude. About 4'2", big hair, glasses and huge nostrils. He's extremely aggressive, intense and dismissive. The night staffsaid the same as well regarding him. This created an extremely inhospitable environment. The night staff also explained to me that this particular property prioritizes Hilton Honors tier members and that I was in the bottom tier and that they would not accommodate any of my requests nor resolve any of my concerns. As far the hotel goes, the rooms are cleaned daily and are in decent repair. The halls smell like skunk. Security is lacking"

"Nice place "

"Need complete renovation "

"Charles Chan and Crew are SUPERIOR in every category!!! Rooms, lounge, spa, sauna, pool, parking and meals are flawless!! The very best part of Willows Lodge is each individual employee. We always feel like we are guests in their “home” and a part if their family. THANK YOU!!!"

"No WiFi at all. When i asked about it, she said that they hadn't had Wi-Fi for over a month. The shower and the disabled unit was wonky. That means you really couldn't get in the water properly.Without getting the whole bathroom wet. The bed was comfortable, and it may have been new, but it kept sliding off the frame.Because it needs velcro or something on it to keep it in place. I myself took a pair of tennis shoes and crammed them between the mattress and the frame.So that they wouldn't slip off any more. It had a little kitchen at which was great. It was clean, almost a 100% clean. But the biggest disappointment was no wifi, no internet. "

"The room is spacious and clean. The bed is comfortable and I had two deep sleep nights. The breakfast is very good and all my family are happy. If they put a table in the room would be wonderful. "

"Great place for great price!"

"Very quiet, immaculate room, huge breakfast, fresh and hot. Love that coffee machine. Chairs in dining area are in rough shape."

"An older property still in pretty good condition. Love the amenities such as happy hour and buffet breakfast. "