2/10 (非常に不満)
Kelly
2025 年 8 月 29 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property (Motel Montreal) was advertised as having a partial lake view on Expedia. When I went to check in, I was sent next door to the Lake Haven hotel. The room faced the parking lot. I explained the room was not as advertised since there was no lake view. I wasn't given any options except a number for a reservation manager. I called and texted that number and got no response. I called the Sundowner (property number listed in Expedia) also and got no response. I ended up turning in the keys within an hour of check-in and went to another hotel. I am trying to get a refund. I am very disappointed as I feel this is false advertising. I am also very disappointed at the lack of customer service.
Kelly
2025 年 8 月に 1 泊滞在
