Search Palaces in Lake Charles

"The check in process took over 30 minutes. 30! It didn't matter at that point how nice the property was. I, and every other guest checking in, was angry. And when walking past check-in two hours later, the line was even worse. Until they can get their process sped up, I won't put myself through that line again. "

"Stay was good need some upgrades"

"The rooms are very expensive, too expensive to lack so many basic expectations/amenities. The room o had reeked and smelled so unfresh! No sure if it was just stained or mildew, but there was definitely something on the top of the boards in the bottom of the shower along with a lot of hair from another guest. There is no microwave or refrigerator and they charge extra for a refrigerator. I would just expect way more for the price point and how it’s advertised ."

"The front desk staff was not friendly. "

"Super easy check in and check out"

"The tub was slow to drain,and the Eggs was horrible. Elevator smell like ass and room smell liked feet. "

"André was fabulous! The hotel was clean and very nice. It would be great if they would add hooks in the bathroom/shower area. "

"Room was ok except the shower didn’t work, not an extra roll of toilet paper was in the room will not use this hotel again."

"Yes, Golden nuggets is excellent "