when i checked in, room in-put did not working.
at the checked out, machine for credit card is not working.
just new hotel. hospitality is not enough.
KEN
2017 年 8 月に 5 泊滞在
4/10 (不満)
Wings Corporate Travel
出張
2024 年 1 月 29 日
気になった点 : スタッフとサービス、客室の快適度
I arranged an airport pick up for an early arrival 1am. There was no - one at the airport to pick me up. My mobile was unfortunately not working and I spend 2 hrs until some let me use their phone at a cost. Apparently the contact person that was supposed to pick me up was not on duty. I had to wait a further 20 minutes for someone else to to collect me. Very poor service.
Wings Corporate Travel
2024 年 1 月に 1 泊滞在
2/10 (非常に不満)
Adesua
家族旅行
2024 年 1 月 22 日
気になった点 : スタッフとサービス、設備とサービス
Before checking in I had made a request to have a rollaway bed in my room. Upon checking in the front desk confidently said the rollaway was already in my room. When we got to the room it wasn’t there. It took housekeeping over an hour to finally bring the bed. Then there was the case of ordering room service, it took about 5 calls before someone answered the phone. Staff claimed it was because other ppl called the phone. Then at 3am when we were about to take my niece to the airport, we needed a bellman to come help with the 5 luggage. We called the same customer service reception and no one answered the phone. What if it was an emergency? So dangerous. I finally went down with two luggage to go yell, I saw the phone guy sleeping through the glass office. I was so angry. The front desk face done excuse that the guy took medication, why is your staff working if they are sick? This hotel was a favorite because I love Amani spa, but I will never suggest it to anyone. It’s mediocre service, and there needs to be proper training for the staff.
Adesua
2024 年 1 月に 1 泊滞在
10/10 (非常に良い)
Aisosa Patrick
出張, カップルで旅行
2024 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s was unique
Aisosa Patrick
2023 年 12 月に 4 泊滞在
6/10 (普通)
Olufemi
カップルで旅行
2023 年 12 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The water wasn’t clean
Olufemi
2023 年 12 月に 3 泊滞在
10/10 (非常に良い)
Taofik
2023 年 12 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Taofik
2023 年 12 月に 1 泊滞在
8/10 (良い)
Adewale
小さなお子様連れの家族旅行
2023 年 12 月 22 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Adewale
2023 年 12 月に 1 泊滞在
6/10 (普通)
Roxanne
2023 年 12 月 2 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
My trip was marred with a water leak that occurred during a rain storm. Unacceptable for a room that was supposedly a Presedential suite.
Roxanne
2023 年 11 月に 1 泊滞在
8/10 (良い)
Momodou
出張
2023 年 9 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great facilities and well maintained. Very helpful staff
Momodou
2023 年 9 月に 2 泊滞在
10/10 (非常に良い)
Simone
2023 年 5 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely hotel
Nice staff. Approachable too.
Expensive but you pay for what you get