2/10 (非常に不満)
Andrea
2017 年 6 月 27 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
What a condescending management !!!
I never though I could find such a condescending management. Luckily I stayed here only for two nights;
they put on a condo, with no lift, nobody to help with our heavy suitcase.......at second floor!
At first we could immediately appreciate the drain pipes of the shower and bathroom: we loved having a shower in our own water because it could not be drained...........
At night unpredictable alarms from the bottom of the building (from an unreachable technical area) woke us up at 3AM, extraordinary experience !!! However, I did not know he best had yet to come.
The following night I thought I could feel better turning on the air conditioning..... what a bad idea:
it did not work!!!!! Could you immagine what a night we had!!!!!! Portugal In June can really make you feel the heat !
When, in the morning, I asked to speak with the manager, she did not even bother to interrupt her coffee beak she was having. Through the receptionist, let us know we would had to wait for indefinite time for her to come back or we would have had to send an email in order to receive official apologies.
I did not find a reason to write the mail, neither the chance to complain.... somehow I dot understand how such a manager can not comprehend the meaning of her rule..
I only hope someone can read my experience and, perhaps, pick a different place to stay.
Andrea
2017 年 6 月に 2 泊滞在