Lac Bark

It was a very clean stay. It’s a self check in hotel which is a first. The main entrance looks like a restaurant which threw me off. No parking in hotel. Luckily there was a parking structure across the street.

It's a great hotel in a good location but room for improvements. Our room wasn't ready for check in at 4pm and when we were allowed up to our room there was someone in there cleaning so we had to wait outside. We were given a late check out because of this which we appreciated - but would also have expected a drink or small token such as a welcome note in the room to have been provided especially for those booking suite rooms. The gym facilities were lacking for a 5* hotel which most of the equipment in the room not working and the treadmills were cutting out after a few minutes.

Arrived at8pm we were told we had the best apartment in the building unpacked everything went for dinner and picked up breakfast items to start our day's when we got back the refrigerator wasn't working went to the front desk they told us there wasn't anything they could do it had been broken for over a month. We then had to repack all off our belongings and move to another apartment 2 day's later we decided to do a load of laundry and the washer didn't work !!! I believe we are entitled to get a partial refund especially since we paid top dollar and were so inconvenienced.