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"Room - Clean, attractive room with a lovely balcony view. However, it was surprising for a supposed 5* hotel to have no tea/coffee facilities. The TV also wasn’t smart-enabled and only 4 Spanish channels worked. Staff urgently need customer service training. Check-in was unfriendly; after staring at us in silence, the receptionist said, “well do you want to check in or not.” Staff often seemed to stare rather than communicate. At the rooftop bar, staff were holding some sort of meeting/cocktail session and completely ignored us despite the bar supposedly being open, so we left feeling uncomfortable. The two main pools were lovely, but the third was empty, possibly under repair. We also weren’t informed that the rooftop pool was closed for maintenance, despite it being one of the hotel’s main selling points. Charging 25 euros per hour for the spa felt excessive, especially when other facilities were unavailable and there’s nothing else to do on rainy days. Breakfast and à la carte food were 'ok', but the dinner buffet was mostly cold. Service was poor throughout meals: nobody checked on us, there was no apology when we reported raw rigatoni pasta, and we waited over 20 minutes just to place a drinks order before asking ourselves. The hotel was quiet, so it’s hard to imagine how service would cope when busy. Location - The Alsa bus from Alicante train station stops outside the hotel, which is convenient, but getting elsewhere is difficult."

"Excellent room didn't get a sea view but was still nice and quiet convenient for everything ,pool area good and the bar was normal prices which is a bonus . Breakfast very busy could do with a few more tables but food was good."

"Hotel and room spotlessly clean, friendly helpful staff, good location. Great selection at breakfast"

"Best hotel we’ve stayed in Benidorm. Clean, beautifully presented, great location and the rooftop cocktail bar was fabulous. Staff all very helpful and friendly"

"We have just returned from a short stay at the hotel. It's a fabulous hotel with super friendly staff and right on the seafront. It was so good, we are booking another stay."

"Lovely clean room , brilliant polite staff & it’s in a fabulous location , would stay again 100% only bad this I would say is there is no pool but it is literally right on the beach"

"Really impressed with the property and the location"

"Very squeaky beds , not enough pillows, bed only made once in a 4 day stay. Room still not available at 4pm when check in was supposed to start. "

"Great place at the base of town. Lovely buffet and very helpful staff. Modern hotel with a great pool."