I very rarely give ratings this low but let me explain. The location of the Ryokan has the highest marks from me. It is very walkable to the Nishiki market in a quiet neighborhood. The lowest marks comes from the service. Don't get me wrong. The staff was pleasant, but most were not very competent regarding our reservations and the check in and out process. We had three rooms and our bags were all mixed up, which resulted in our having to switch rooms and bags. They also couldn't get the invoices correct upon checkout. I want to emphasize that they were all very friendly, but they just need additional training. Pierre especially, I felt, tried so hard to make things right, but again, even our invoices after we left were not correct. The Ryokan itself was very nice; the futon mattresses were very comfortable. I recommend NOT taking advantage of the bath. Save yourself the 500Y and skip it. It is just a large bath and not a traditional furo bath that I've experienced in the past. And regardless, it only fits one person comfortably.