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チューン ホテル - ウォーターフロント クチンの口コミ

2 out of 5
チューン ホテル - ウォーターフロント クチン
Jalan Borneo, Off Jalan Tunku Abdul Rahman, Kuching, Sarawak

口コミ

7.2

良い

評価 10 - 289 件の口コミ中 56 件が非常に良い" "
評価 8 - 289 件の口コミ中 111 件が良い" "
評価 6 - 289 件の口コミ中 82 件が普通" "
評価 4 - 289 件の口コミ中 24 件が不満" "
評価 2 - 289 件の口コミ中 16 件が非常に不満" "

7.2/10

清潔度

7.6/10

スタッフとサービス

6.8/10

設備とサービス

7.0/10

施設のコンディションと設備

6.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Yuta、Japan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
ウォーターフロントに近い
クチンウォーターフロントまで徒歩数分の中心地にあり、観光には最適なホテルだと思います。 施設は新しく、スタッフの対応は親切でした。 オプションを希望すると料金はかかるようですが、1泊のみの僕には満足して泊まれました。

6/10 (普通)

まつみね、千葉

気になった点 : 清潔度、スタッフとサービス
周遊観光
バスタオルは３日宿泊をしても、替えてくれない、（石鹸、シャンプー等洗面用品も同様）必要の場合、１点付RM6.-を払え、２人はMR12.-になる、チェクアウト後，手荷物を預け代は１点付RM2.-(Mallaysia 通貨です）足拭きタオルは汚れて取り替えてない感じがする。,ン項

6/10 (普通)

Arif

グループ旅行
toilet no lock
2024 年 2 月に 2 泊滞在
Tune Hotel - Waterfront Kuchingからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Guest,We are sorry for the inconvenience caused. We will try our best to improve our room facilities in the future. Thank you for staying with us and for the review. Thank You.

8/10 (良い)

Muhammad Qohhar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在

6/10 (普通)

RAHMAT

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
close to riverfront, worth the money
2023 年 9 月に 2 泊滞在

6/10 (普通)

Ingunn

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Helt ok med god beliggenhet
God beliggenhet. Rommet var noe utdatert og kunne vært bedre rengjort før ankomst
2023 年 9 月に 3 泊滞在

10/10 (非常に良い)

miu kuen

2023 年 8 月に 2 泊滞在

4/10 (不満)

Haryo

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
On our last day the alarm went off in the entire building at 6am for 15 minutes straight... it was over for a couple minutes before it started again, and again until about 7am. The hotel is good for what you paid for, but this incident really disrupted my rest.
2023 年 2 月に 3 泊滞在

2/10 (非常に不満)

Edy

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We booked room with window but given room without window.

2/10 (非常に不満)

TRINITY

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
No security. With guests fightinc, no security present for 2 hrs. Lift broke down, no alternative lift as only 1 lift in the whole hotel. only alternative was stairs. For 2 days. Toilet bowl water dripping.
2022 年 12 月に 2 泊滞在
Tune Hotel - Waterfront Kuchingからの返信 (投稿日 : 2022 年 12 月 22 日)
Dear Guest,We're very sorry for the inconvenience caused. We'll try our best to improve our hotel maintenance more better in the future. Thank you for staying with us.

10/10 (非常に良い)

KOK LEONG

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good for budget travellers
2022 年 6 月に 1 泊滞在
Mateenからの返信 (投稿日 : 2022 年 6 月 26 日)
¬¬Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations, exceed guest satisfaction in all areas and to improve with each and every stay. However, this is not possible without your helpful feedback which will assist us in creating total satisfaction for all guests. The entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

6/10 (普通)

Paola

良かった点 : 清潔度
気になった点 : 客室の快適度
Gute Waterfront Location
Die Lage ist sehr gut, am Waterfront zwieschen Hilton und Pullman. Die Zimmer sind sauber aber sehr klein, kein Regal, kein Schrank, kein Safe. Das Zimmer wurde in den 3 Tagen nicht gereinigt. Frühstück sollte inklusiv sein, gab es aber leider nicht. TV funktioniert, hat aber keine englischen Sender. Die Zimmer sind teilweise sehr laut wg. der Klimaanlage des Nebenhotels. Früher check-in nur mit 15 RM Aufzahlung.
2022 年 6 月に 1 泊滞在
Mateenからの返信 (投稿日 : 2022 年 6 月 22 日)
¬¬Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations, exceed guest satisfaction in all areas and to improve with each and every stay. However, this is not possible without your helpful feedback which will assist us in creating total satisfaction for all guests. 1. Breakfast in not inclusive the rate is for room only. 2. We have 3 English channels AXN and movies The entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

4/10 (不満)

Kamarul Ariffin

2022 年 4 月に 2 泊滞在
Mateenからの返信 (投稿日 : 2022 年 6 月 22 日)
¬¬Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations, exceed guest satisfaction in all areas and to improve with each and every stay. However, this is not possible without your helpful feedback which will assist us in creating total satisfaction for all guests. The entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

2/10 (非常に不満)

Nurnajwa

2021 年 11 月に 1 泊滞在
Mateen Affaniからの返信 (投稿日 : 2021 年 11 月 15 日)
Dear Nurnajwa , Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. Please do let me know what were the issues you faced in order for us to improve our services. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. The entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 (良い)

KM、Sibu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Tune Hotel is in the downtown, close to waterfront. A good budget accomodation but less of parking space.
2020 年 9 月に 2 泊滞在
Mateen Affandiからの返信 (投稿日 : 2020 年 10 月 2 日)
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations and exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Come back soon and remember to use our exclusive return guest offer from our website Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

4/10 (不満)

S.crysshaa、Kuala lumpur

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Cleanliness is good. Staff, service and amnities is damn bad. No phone in the room to call front desk. Had to use my own then it took ages for the front desk to answer the call. Busy and enggage all the way. Coffee/tea maker and hair dryer is not available. The staff even ask me to go down get the hot water from water dispenser. I’ve been to other 3 star hotel be it in msia or oversea, tune hotel is the worst service ever. It does not fit the 3 star with very lousy service.
2020 年 9 月に 1 泊滞在
Mateen Affandiからの返信 (投稿日 : 2020 年 9 月 23 日)
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations and exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Come back soon and remember to use our exclusive return guest offer from our website Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

2/10 (非常に不満)

Kathleen

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 7 月に 1 泊滞在
Mateenからの返信 (投稿日 : 2020 年 7 月 30 日)
Dear Kathleen , Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations and exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

10/10 (非常に良い)

Dodi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 7 月に 1 泊滞在
Mateenからの返信 (投稿日 : 2020 年 7 月 30 日)
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations and exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

4/10 (不満)

GoddessOfSleep、Kuching

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I used to stay at Tune Waterfront and it had comfy beds, clean towels and a private bathroom for a fairly reasonable price. The counter people were always friendly too. However, my recent stay was quite disappointing. I requested for a quiet room but was instead given a room right beside the main entrance where people walked in and out and was near the main road. When I asked if it was possible to change to a more quiet room, the lady told me that a room beside the main entrance was quieter than a room on a higher floor away from the traffic. Okay, that logic was very weird but I was tired and just thought of putting up with it. When I entered the room, it was rundown and not like the normal rooms that I used to stay in. The sink was dirty and had splotches of toothpaste(?) still in it. No bathroom rug was given either. And the worse was the window that couldn't be closed. As my room was right on the ground floor, anyone could've climbed in at any moment. I went to inform the counter lady again and she sent someone over to help "close" the window but the serviceman also admitted that the lock was spoiled. So even though the window was finally closed and "locked", anyone from the outside could just open it again. By this time I was just really really tired with everything and I didn't bother to make any complains because I could see that no matter what I said, the lady wasn't going to change me to another room.
2020 年 7 月に 1 泊滞在
Mateenからの返信 (投稿日 : 2020 年 7 月 15 日)
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our maintenance/housekeeping team to ensure this won't happen again. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 (良い)

Relesion

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 7 月に 1 泊滞在
Mateenからの返信 (投稿日 : 2020 年 7 月 15 日)
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations and exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The place very minimize and nice. near with waterfront KCH. I love it!
2019 年 4 月に 1 泊滞在
Mateenからの返信 (投稿日 : 2020 年 6 月 29 日)
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations and exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 (良い)

Ilangovan

2020 年 3 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
everything fine
2020 年 2 月に 2 泊滞在
Mateen Affandiからの返信 (投稿日 : 2020 年 2 月 23 日)
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations and exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent value. Rooms small but clean and well provided.. staff very helpful and friendly.
2020 年 2 月に 4 泊滞在
Mateen Affandiからの返信 (投稿日 : 2020 年 2 月 23 日)
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations and exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 (良い)

Herman.HB.Haji

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 1 泊滞在
Mateen Ahmed Affandiからの返信 (投稿日 : 2020 年 2 月 23 日)
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we meet price expectations and exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

4/10 (不満)

EdwinLauChungLo、Bintulu

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
1. The Front Desk Staff was not helpful at all. I believed that its time to chance shift so he is in a harry to go just answer cannot, cannot and cannot. Not even a suggestion but just point to the computer next to the counter and ask you to do the booking yourself. So I asked can you help me as I am not use to using this computer - he did not answer me but walk into the inner office. 2. The room 206 has a lamp at the side wall hanging side way about to drop off. 3. First day no soap, only second when they clean the room then we received soap.
2020 年 1 月に 3 泊滞在
Mateenからの返信 (投稿日 : 2020 年 1 月 10 日)
Dear Edwin, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. I'm sorry to hear the service and rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our maintenance and Front Desk team to ensure this won't happen again. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

6/10 (普通)

宿泊されたお客様

グループ旅行
value for money
Ok for the price paid . No complaints
2020 年 1 月に 1 泊滞在
Mateenからの返信 (投稿日 : 2020 年 1 月 8 日)
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

4/10 (不満)

Azwanizam、Kuala Lumpur

家族旅行
I booked this room long time ago.. unfortunately I have family day on the same day organise by my department. So, unable to go to Kuching. I called the hotel to change the date but can't. So, I lost my money.. for sure I can't refund it. This the very bad experience I get from Expedia. Tq
2019 年 12 月に 2 泊滞在
Mateenからの返信 (投稿日 : 2019 年 12 月 10 日)
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. No refund can be done as your booking is made under a non refundable booking with a guaranteed reservation. I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

6/10 (普通)

宿泊されたお客様

Room A bit small, but bathroom great.
Lobby abit noisy with other visitor's from Mauritius island. Breakfast average.
2019 年 12 月に 2 泊滞在
Mateenからの返信 (投稿日 : 2019 年 12 月 10 日)
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 (良い)

normah

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2019 年 11 月に 2 泊滞在
Mateen からの返信 (投稿日 : 2019 年 11 月 23 日)
Dear Normah, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

6/10 (普通)

Ann

家族旅行
気になった点 : 客室の快適度
2019 年 11 月に 2 泊滞在
Mateen Affandiからの返信 (投稿日 : 2019 年 11 月 18 日)
Dear Ann, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good price, constructive and I'll come again
2019 年 9 月に 1 泊滞在
Mateen Affandiからの返信 (投稿日 : 2019 年 9 月 29 日)
¬¬Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

4/10 (不満)

宿泊されたお客様

出張, グループ旅行
気になった点 : スタッフとサービス
Website/management Poor, slow and not responsive specially on change of date and room booking.
2019 年 9 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
It’s fine for the price. It was clean and the AC works
2019 年 8 月に 5 泊滞在
Mateen Affandiからの返信 (投稿日 : 2019 年 8 月 28 日)
¬¬Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

6/10 (普通)

Sergio

良かった点 : スタッフとサービス
Mejorable
2019 年 8 月に 3 泊滞在
Mateen Affandiからの返信 (投稿日 : 2019 年 8 月 28 日)
¬¬Dear Sergio, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

10/10 (非常に良い)

JIH-SHYAN

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
值得再次入住
地點很方便
2019 年 7 月に 3 泊滞在
Mateen Affandiからの返信 (投稿日 : 2019 年 8 月 15 日)
Dear Jih, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 (良い)

Jaflus

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 7 月に 1 泊滞在
Mateenからの返信 (投稿日 : 2019 年 8 月 4 日)
¬¬Dear Jaflus, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 (良い)

Mohamad、Kuala Lumpur

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good and nice hotel to stay.
2019 年 7 月に 3 泊滞在
Mateenからの返信 (投稿日 : 2019 年 8 月 4 日)
¬¬Dear Mohamad, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

6/10 (普通)

YJ、Singapore

グループ旅行
Reality check: you're not staying at the Hilton across the street. You get what you pay for, so don't expect too much. It's a very basic room with only 1 functional charging point. And the wifi is patchy (not a huge problem for me since I got a local sim card). But towels and water are provided (or you can reduce plastic waste by refilling your bottle at the lobby). And it's walking distance to a number of food options.
2019 年 7 月に 5 泊滞在
Mateenからの返信 (投稿日 : 2019 年 8 月 4 日)
¬¬Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 (良い)

MUHAMAD ISMADI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Baik dan memuaskan
2019 年 7 月に 2 泊滞在
Mateenからの返信 (投稿日 : 2019 年 7 月 18 日)
¬¬Dear Muhamad, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス
2019 年 7 月に 2 泊滞在
Mateenからの返信 (投稿日 : 2019 年 7 月 18 日)
¬¬Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

2/10 (非常に不満)

Stephanie、Selangor

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Didnt enjoy the stay this time. Room floor was sticky upon arrival. Had bed bug bites. Bathroom floor tiles look stained and dirty. Room was small and cramp
2019 年 7 月に 4 泊滞在
Mateenからの返信 (投稿日 : 2019 年 7 月 18 日)
Dear Stephanie , Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our maintenance/housekeeping team to ensure this won't happen again. We have a annual contract with a professional Pest control company for weekly inspections of all rooms we have contacted them to come take appropriate action. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2019 年 6 月に 1 泊滞在
Mateen Affandiからの返信 (投稿日 : 2019 年 6 月 28 日)
Dear Chin, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

6/10 (普通)

宿泊されたお客様

出張, グループ旅行
良かった点 : 清潔度
Rooms without windows are terrible if you want to stay for more than one day Breakfast are cold and basic
2019 年 5 月に 1 泊滞在
Mateen Affandiからの返信 (投稿日 : 2019 年 6 月 17 日)
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our maintenance/housekeeping team to ensure this won't happen again. I have investigated this issue in particular and regret that this failure impacted your stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 (良い)

宿泊されたお客様

良かった点 : 客室の快適度
Toilet dirty. Room has spider web. Floor dirty
Location strategic in city centre. Comfort bed. Shower pressure is good.
2019 年 6 月に 2 泊滞在
Mateenからの返信 (投稿日 : 2019 年 6 月 10 日)
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our maintenance/housekeeping team to ensure this won't happen again. I have investigated this issue in particular and regret that this failure impacted your stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備
2019 年 5 月に 3 泊滞在
Mateenからの返信 (投稿日 : 2019 年 6 月 9 日)
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our maintenance/housekeeping team to ensure this won't happen again. I have investigated this issue in particular and regret that this failure impacted your stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

6/10 (普通)

XIN

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2019 年 5 月に 2 泊滞在
Mateenからの返信 (投稿日 : 2019 年 6 月 9 日)
Dear Xin, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location.friendly staff
2019 年 5 月に 3 泊滞在
Mateenからの返信 (投稿日 : 2019 年 6 月 9 日)
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
clean and helpfull
2019 年 3 月に 2 泊滞在
Mateenからの返信 (投稿日 : 2019 年 6 月 9 日)
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching

10/10 (非常に良い)

JOSEPHINE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 5 月に 3 泊滞在
Mateenからの返信 (投稿日 : 2019 年 6 月 9 日)
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching