Room is good and would be better if hair conditioner and better iron board is provided.
宿泊されたお客様
2024 年 6 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
家族旅行
2024 年 6 月 12 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not recommended
Very old apartment and everything is not working well. Upholstery was dirty and stained. Not recommended. For this price we could have got a much cleaner and better hotel.
宿泊されたお客様
2024 年 6 月に 2 泊滞在
6/10 (普通)
Faiz
2023 年 12 月 23 日
Faiz
2023 年 12 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行
2023 年 12 月 10 日
良かった点 : スタッフとサービス
If you don't mind
Beds OK, furniture run down especially kitchen cabinets.
Air- conditional leak water in the middle of the night.
Location perfect
宿泊されたお客様
2023 年 12 月に 4 泊滞在
6/10 (普通)
Samuel
家族旅行
2023 年 8 月 29 日
良かった点 : スタッフとサービス
Everything you need literally can be found within minutes of walk. I mean everything! Ranging from necessities to luxury goods or electronics and sporting stufs. A cinema within Sunway, a theme park, a huge-ass pool with the worlds largest Wave Pool. I mean, can't really as for more apart from the very old furniture that felt like it was falling apart...
Samuel
2023 年 8 月に 3 泊滞在
4/10 (不満)
Adam
2023 年 8 月 10 日
気になった点 : 施設のコンディションと設備、客室の快適度
Adam
2023 年 8 月に 2 泊滞在
2/10 (非常に不満)
Kevin
家族旅行
2023 年 8 月 9 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This is by far the worst hotel I have ever stayed. The photos posted are nothing like the actual condition of the room we stayed in. The room needs a serious update. Curtains have holes, bedsheets and pillows are full of stains, towels smell foul, and the furniture are worn out. Did I mention check in and out is down at the basement level where the emergency exit and parking garage entrance is? The only positive things I can think of is the location of the hotel and the friendliness of the hotel reception staff. Please stay away from this hotel!
Kevin
2023 年 8 月に 2 泊滞在
6/10 (普通)
Sze Sun
2023 年 7 月 10 日
Sze Sun
2023 年 7 月に 4 泊滞在
2/10 (非常に不満)
Sui Ha
グループ旅行
2023 年 5 月 17 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
所謂的酒店就不似酒店,超污糟,床單有跡,完全唔ok…服務員態度係good
Sui Ha
2023 年 5 月に 3 泊滞在
8/10 (良い)
Juan
2023 年 4 月 12 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Juan
2023 年 4 月に 3 泊滞在
4/10 (不満)
Sandy
家族旅行
2023 年 3 月 30 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Worse Hotel
This is the worse hotel I had ever stay. Will not come back again. Smelly and uncomfortable stay. Fridge is not cool and the parking lot have not operate , can’t get out and I get hurt no one help. Ridiculous!
Sandy
2023 年 3 月に 1 泊滞在
4/10 (不満)
Eugene
2022 年 12 月 20 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
First and last
Hotel room was old, pillows were old and flat, mattress hard. Air con compressor was noisy. Worst of all, reception only operates from 8am to 10pm. I check out at 7:30am and couldn’t get my deposit back!!
Eugene
2022 年 12 月に 5 泊滞在
6/10 (普通)
宿泊されたお客様
グループ旅行
2022 年 12 月 16 日
In need of upgrading!
The check in counter was pathetic. We walked through a posh lobby only to be ushered to the basement. What a drastic change. Looked more like a goods receiving counter more than a check in counter.
Rooms were clearly old and definitely lacked maintenance. The shower curtains smelt bad but we could not get them changed as there wasn’t any housekeepers then. Only consolation was the large room!
Definitely in need of an upgrade urgently!!
宿泊されたお客様
2022 年 12 月に 1 泊滞在
6/10 (普通)
S
小さなお子様連れの家族旅行
2022 年 12 月 3 日
良かった点 : 清潔度、設備とサービス
Resort suites is co located in the same building as Sunway Pyramid Hotel and shares the same parking facilities. So it is very convenient for shopping, dining and visiting the Sunway Lagoon theme park. Just wear your swim gear from your room to go. Parking is not complimentary for Resort Suites guest nor is there any per entry system i.e. you pay general public rates and you can go in and out as necessary. Rates is about RM20 per day from midnight to midnight but I couldn’t make sense of the exact rates. The room has 1 bathroom, a kitchenette with some basic cutlery and crockery , 2 beds and balcony. Towels and basic toiletries are provided and there is a minimal housekeeping service everyday (change towels and empty bins). The check in process was abit wonky, with Resort Suites not having my booking despite me receiving an email from them asking if I needed airport transfer services. While the counter staffer was friendly and tried his best, his supervisor told him to tell me Expedia messed up my booking and I should check with “Raintree”, apparently another smaller operation also operating out of the same set of serviced apartments. I had to contact Expedia and Craig from Expedia was very helpful in clearing up my situation. Kudos to Craig and the unknown male counter staff from Resort Suites for smoothing out everything but points deducted for the Resort Suites backend for first losing my booking and then trying to duck by pushing me to another operator.