have been robbed.
finished my payment, reached there and have no one to check in.
hotels.com didn't replied at all
2017 年 9 月に 2 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Lola
2017 年 5 月 2 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
unreliable booking
Booked Ozone on 30th April but upon arrival, we were told that our room were given to other guests! The Indian speaking man told me to get my refund from Hotel.com. Ozone is not recommended at all for booking as its not a reliable hotel to stay in. Hotel.com should not have any dealing with Ozone as its reputation will be ruined by the irresponsible attitude of the Apartment management. This is a bad experience!!!
宿泊者限定の口コミ
2/10 (非常に不満)
Samir
2017 年 4 月 19 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
keep away
turned up to find out the agent had cancelled our booking
宿泊者限定の口コミ
4/10 (不満)
Hanah
2016 年 10 月 18 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not worth mulling over!
Bathroom tiles were popping out & floor was slippery. One of the sink was choked & 1 of the bathroom light was out - making the bathroom a bit dimmed. The hooks for the hose wasn't fixed. No bathroom mats provided to dry the feet after using the washroom. The toilet bowls were badly shaped - 1 of the seat was broken whilst the rest seemed to have slight problem with the flushing system.
There's no WIFI. Some of the bedroom lamp shades were broken. The curtains were collecting dusts. The walls had patches of paint or wallpaper marks. There's no "Qiblat" indications. The door knobs were spoilt. The door lock wasn't functioning so we couldn't "lock" other than solely depending on the locking electronic mechanism. When we called the staff to assist us with WIFI connections & get more bath towels, they didn't respond. We've indicated we needed late check-out & yet, they didn't honour our requests whilst Expedia had specifically told them.
For the price they offer, it's not worth the experience at all!!!
宿泊者限定の口コミ
8/10 (良い)
宿泊されたお客様
2016 年 5 月 1 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Nice apartment
Expedia should have provided more details and information about Ozone service suite in their website and the itinerary such as Ozone office address and contact person and how to check-in. The information provided on the itinerary only left a phone number which made me confused about where and how to check-in.