2/10 (非常に不満)
Sachiya
家族旅行
2025 年 8 月 7 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
The room was generally clean, as many others have mentioned. However, several flies—likely due to the season—were found dead by the window, and the shower area had dark stains along the wall joint, so I can't say it was excellent.
The worst part was the customer service. The front desk was hard to find—located in a room to the right of the entrance, with no signage and the door closed. At the very least, there should be a "Reception" sign and the door should be left open.
Upon arrival, there was no greeting. The staff member sat in the dark staring at a screen. No "welcome" or hospitality—it didn’t feel like a hotel at all. It seemed they manage multiple properties online, and there was no in-person service.
Towels and trash collection were only done after we asked repeatedly. Though the initial chat reply was fast, nothing was done. At the front desk, the staff denied knowing about it and claimed there was no handover.
We also ran out of toilet paper. Shockingly, our first request was refused. Only after explaining the number of guests and nights did they agree to provide more—but we had to go pick it up ourselves.
The sofa bed was also poor: thin mattress, loud creaking, and not suitable for sleeping. A better-quality bed is needed.
Other facilities and amenities were okay.
In summary, while the room was clean, the service was unacceptable. This felt more like an unmanaged Airbnb, not a hotel, and should not be listed as such.
Sachiya
2025 年 7 月に 4 泊滞在