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Aparthotel

Old Town Residence BIS

3.5 star property
Aparthotel with spa services, 7-minute walk to Wawel Castle

Choose dates to view prices

Old Town Residence BIS offers a peaceful haven in Kraków's heart. Travelers enjoy laundry facilities and free in-room WiFi at this well-maintained property. Guests can book a massage to unwind or explore Wawel Castle and Main Market Square, both nearby.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Air conditioning
  • Parking available
  • Breakfast available
  • Laundry
  • Pet friendly
The current price is ￥7,464
￥11,092 total
includes taxes & fees
Dec 16 - Dec 17

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Studio Suite, 1 Bedroom, City View (number 1)

Deluxe Studio Suite, 1 Bedroom, City View (number 1) | Interior

Deluxe Studio Suite, 1 Bedroom, City View (number 1)

Highlights

Air conditioning
Heating
Kitchenette
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Sofa bed
  • 35 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom (number 3)

Deluxe Apartment, 1 Bedroom (number 3) | 1 bedroom, premium bedding, iron/ironing board, cribs/infant beds

Deluxe Apartment, 1 Bedroom (number 3)

Highlights

Air conditioning
Heating
Kitchenette
Refrigerator
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Comfort Apartment, 1 Bedroom, City View (number 1)

Comfort Apartment, 1 Bedroom, City View (number 1) | 1 bedroom, premium bedding, iron/ironing board, cribs/infant beds

Comfort Apartment, 1 Bedroom, City View (number 1)

Highlights

Air conditioning
Heating
Kitchenette
Refrigerator
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Map
31-101, Kraków, Plac na Groblach 8/4

What's nearby

  • Royal Road - 3 min walk - 0.3 km
  • Wawel Castle - 6 min walk - 0.6 km
  • Main Market Square - 6 min walk - 0.6 km
  • Cloth Hall - 8 min walk - 0.7 km
  • St. Mary's Basilica - 8 min walk - 0.7 km

Getting around

  • Turowicza Station - 8 min drive
  • Kurdwanów P+R Station - 8 min drive
  • John Paul II - Balice Airport (KRK) - 18 min drive

Restaurants

  • ‪groble restaurant & bar - ‬3 min walk
  • ‪KROMA - ‬4 min walk
  • ‪NapNap Cafe - ‬4 min walk
  • ‪Restauracja Biała Róża - ‬2 min walk
  • ‪Wiślany Ogród - ‬17 min walk

About this property

Old Town Residence BIS

Aparthotel with spa services, 7-minute walk to Wawel Castle
Along with self parking, this smoke-free aparthotel has spa services and a meeting room. WiFi in public areas is free. Additionally, laundry facilities, express check-in, and express check-out are onsite. Each apartment features a kitchenette with a refrigerator and a stovetop, plus free WiFi and a flat-screen TV with cable channels. Premium bedding, a coffee/tea maker, and in-room massages are among the other amenities available to guests. Housekeeping is available on request.
Old Town Residence BIS offers 16 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, and cookware/dishes/utensils. Bathrooms include showers.

This Kraków aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered on request and in-room massages can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Self parking on site (PLN 80 per night)

Family friendly

  • Crib: PLN 50 per stay

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Refrigerator
  • Stovetop

Dining

  • Daily continental breakfast available 8:00 AM to 10:30 AM for a fee: PLN 35 per person

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Laundry

  • Laundry facilities

Work spaces

  • Meeting room

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Pets stay free

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Housekeeping (on request)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center

Things to do

  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 16 units
  • 4 floors
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox, private entrance

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for PLN 50.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PLN 400.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately PLN 35 per person
  • Airport shuttle fee: PLN 120 per vehicle (one-way)
  • Self parking fee: PLN 80.00 per night
  • Housekeeping fee: PLN 70 per day
  • Crib (infant bed) fee: PLN 50.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Old Town Residence BIS Apartment Krakow
Old Town Residence BIS Krakow
Old Town Residence BIS Kraków
Old Town Residence BIS Aparthotel
Old Town Residence BIS Aparthotel Kraków

Frequently asked questions

Is Old Town Residence BIS pet-friendly?

Yes, pets are allowed at this property. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Old Town Residence BIS?

As of Dec 15, 2025, prices found for a 1-night stay for 2 adults at Old Town Residence BIS on Dec 16, 2025 start from ￥7,464, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for PLN 80.00 per night.

What time is check-in at Old Town Residence BIS?

Check-in start time: 3 PM; Check-in end time: 11:00 PM.

What time is check-out at Old Town Residence BIS?

Check-out is at 10 AM.

Does Old Town Residence BIS provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 120 per vehicle applies.

Where is Old Town Residence BIS located?

Located in Kraków City Centre, this aparthotel is within a 10-minute walk of Planty Park, Wawel Castle, and Main Market Square. Museum of Illusions Kraków and Royal Road are also within 5 minutes. Kraków Główny Station is 30 minutes by foot.

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Old Town Residence BIS Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 60 out of 154 reviews
Rating 8 - Good. 65 out of 154 reviews
Rating 6 - Okay. 18 out of 154 reviews
Rating 4 - Poor. 6 out of 154 reviews
Rating 2 - Terrible. 5 out of 154 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Liked: Cleanliness, property conditions & facilities, communication
Great place to stay
Stayed 3 nights in Oct 2025

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, communication
We really liked the location. Very close to the Old Town and with facilities nearby, but very quiet. The team was helpful and responsive. A few minor things we would change in the apartment (e.g. thicker curtains to block out sunrise), but these had no significant impact on our stay.
Stayed 3 nights in Aug 2025

6/10 Okay

Flordeliza

Liked: Cleanliness, property conditions & facilities
Staff can be more friendly.
Stayed 1 night in Jun 2025

2/10 Terrible

Paul

Liked: Cleanliness
Disliked: Communication
The room looked nice but the mattress on the bed was terrible, cheap and uncomfortable. I had booked two nights but left after the first night and booked elsewhere. I told them this via a message and heard nothing back.
Stayed 2 nights in Jul 2025

10/10 Excellent

Przemyslaw

Liked: Cleanliness, room comfort, communication
Great location, easy access to property via reception in basement, breakfast options very near.
Stayed 5 nights in May 2024

10/10 Excellent

Rakesh

Liked: Cleanliness, communication

great place to stay

Great location, lovely apartment and friendly staff
Stayed 2 nights in Sep 2023

10/10 Excellent

Vitalii

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place

10/10 Excellent

Rochette

Liked: Cleanliness, room comfort, communication

Best place to stay in Krakow

It was wonderful. Great location. Very clean.
Stayed 3 nights in Nov 2024

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very happy with our stay! Great location, just a short walk to the center square. The staff was very helpful and responded quickly to our questions. Would love to stay here again.
Stayed 2 nights in Oct 2023

8/10 Good

Jill

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property was nice, good location for Krakow old town.

4/10 Poor

Ravinder

Liked: Cleanliness
Disliked: Communication
Property itself is perfect, close to old town and just few meters from Wawel castle & river. Check in was smooth,
Stayed 3 nights in Nov 2022

8/10 Good

Verified traveler

Liked: Cleanliness, communication

Great location but a bit noisy

The location is great, price is good, place is clean and comfortable. Only issue is it is an apartment building and the long term tenants across the hall are quite loud late into the night and sound carries in such an old building.
Stayed 2 nights in Apr 2024

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely character property. It is easy to hear lots of noises from neighbouring apartments but I was lucky that we had quiet mush neighbours. I wouldn’t want to be next door to a group of lads on a weekend trip , mind.
Stayed 2 nights in Sep 2024

8/10 Good

Gillian

Liked: Property conditions & facilities
It was probably my error, but I did not realise that there would be no face to face contact or reception at the apartments. All communication is done via text or whatsapp. We did go to the office on arrival, but the people there seemed quite shocked to see us. The apartments are a good size and in a great location. Please be aware that customers are encouraged to leave a 5 star review to get a late check out.
Stayed 5 nights in Sep 2024

8/10 Good

Sandra

Liked: Cleanliness, room comfort, communication
Great area and aparment very comfortable. Had air conditioning and kitchen which was great. Be aware there is not a lift and we were on the 4th floor. GPS took us to a parking station at Hotel Maltański which is located behind our hotel. DO NOT PARK HERE. The cost to park was more than the hotel! We questioned the parking attendant but no english. Reception at your hotel will guide you to more affordable parking...which we didn't realise until too late.
Stayed 3 nights in Aug 2024

8/10 Good

Tatiana

Liked: Cleanliness, room comfort, communication
Appartment was very clean and beautiful with all necessary ammenities. However the flooring makes allot of noise when walking. Midnight you could clearly hear other people walking in their room/appartment. The self service check-in was great. If you arrive early they provide you with entry to store your bags untill it's time to check-in. The communication was also very clear and straight forward. I would definitely stay here again.
Stayed 4 nights in Nov 2023

2/10 Terrible

Monika

Disliked: Cleanliness, amenities, property conditions & facilities, communication
in return for a positive review the property offered an hour longer extension on check-out which is probably how they got ratings as high as they did. Building was very old and the couch was destroyed. Mattress was severely broken-in and each person got one pillow which felt like it had been slept on for years—very lumpy. Had issues getting the TV to work as well. Location was the only perk.
Stayed 2 nights in Jun 2024

4/10 Poor

Sergii

Liked: Cleanliness, communication
Disliked: Room comfort

Look for another)))

The hotel is well located a stone's throw from the Wavel’s castle. That’s probably all you can tell about these apartments. Room have needed a renovation in last venture yet. Squeaking floor, puffed up on some places, creaking ancient doors, only ceiling lamp, no lamp on single(!) bed-side table, breaker at the wall beside entrance door - if you falling asleep you must stand up!, no fun in toilet, some problem with hot water, only polish TV channel, no one international etc…
Stayed 2 nights in May 2024

4/10 Poor

Ralph

Liked: Cleanliness

No Air Conditioning in EVERY room

Although they state they have air conditioning, they only have it in SOME rooms and will charge you extra to move to one of those rooms. It’s not as advertised.
Stayed 2 nights in May 2024

6/10 Okay

Tunay

Liked: Communication
Disliked: Amenities
Check in and communication with reception was flawless. However it was a very basic room. The mattress was quite flimsy and the bed protector made a rustling noise when you moved. A few slight changes to the room would have made a difference in our experience: a full length mirror, soap bar or shampoo, a hand towel in the bathroom (or at least a hook to hang our bathtowels so we can wipe our hands on them), a guide to use the TV (we were only able to access one Polish channel during our stay), a mattress where you dont feel the spring coils. Overall, the receptionists were excellent and I thank them for being so helpful and friendly, but the room was quite disappointing.
Stayed 5 nights in May 2023

8/10 Good

Mateusz

Liked: Cleanliness, property conditions & facilities, communication
This was our second time staying in Krakow. We really enjoyed OTR. It was a spacious apartment that had a view of Wawel castle. The instructions given to get in and out were easy to follow. The location was perfect. It was about a 5 minute walk to the main square, and 25 minute walk to the train station. I travelled with my family of 5, (2 adults and 3 kids) everything was clean, neat and tidy. Good value for the price. The only disadvantages were hot water would go in and out. The shower would start , from cold to hot; and maybe 3 mins later turn ice cold. It was very hard to get the kids to shower because of the extreme water changes. Also, there was an odour from the sulphur from the water. Lastly, we had a larger stroller, and there was no lift, we had to carry the stroller up and down everyday, not a huge deal, but just throwing it out there to maybe request ground level if possible. Overall, we would stay here again!
Stayed 2 nights in May 2023

2/10 Terrible

Sarah

Disliked: Property conditions & facilities, communication
On our 2nd to last evening, we came back and our (old style/vintage metal) key became stuck in the door after it was unlocked open. I’ll give credit due, their onsite maintenance team came quickly. However, he continuously repeated that I forced the key in the wrong way and that’s why it was stuck. Obviously that is not how keys work as the lock would not have opened had it been “backwards”. Irregardless of the accusation, he was unable to provide a working key for the remainder of the night (and into the next day). I had to sleep with my 2 young children with a hole in the key chamber covered by paper towel and our belongings barricading the door. Thankfully the deadbolt worked but we could not leave the flat. This was around 630p. The following day, by 12p no one had come around to fix the key and we still couldn’t leave. For the safety of my children and to not cut more into our holiday, we checked out early. I have asked several times for a refund of the last night due to the safety concern and not having a working door and key. However, the staff manager were very rude and insisted I “broke the door” and was “lucky” they did not charge me for the key and will not be refunded. To that note I cannot recommend this location. It is unsafe and they clearly take advantage of those who are not natives. It was a terrible taste of the country and I can only hope Expedia will take safety concerns like this at hand seriously. Thankfully I have videos and pictures of the sit
Stayed 5 nights in Jul 2024

10/10 Excellent

Elina

Liked: Cleanliness, property conditions & facilities, communication
Die Unterkunft sehr gut gelegen, sauber, gut ausgestattet. Gute Parkmöglichkeiten (gegen Gebühr, dafür aber überwacht). Einkaufsmoglichkeiten in der Nähe. Kurzum - super Aufenthalt. Ein Eiwand: WiFi echt schwach.
Stayed 4 nights in Aug 2025

2/10 Terrible

tatiana

Disliked: Cleanliness, room comfort, communication

Horrible

Nous avons été très déçus par notre séjour. Dès notre arrivée, une odeur désagréable persistante se faisait sentir dans la chambre. La literie était dans un état très sale, inconfortable et même insalubre. Nous n’avons jamais rencontré de personnel sur place, et malgré notre signalement concernant le matelas, il n’a jamais été remplacé comme annoncé : seuls les draps ont été changés, alors que le matelas est resté dans le même état. Face à ces conditions inacceptables, nous avons dû écourter notre séjour et réserver à nos propres frais dans un autre hôtel. Je ne recommande absolument pas cet établissement. Fuyez !!!
L’état du matelas !!!😱😱🤮🤮
Stayed 5 nights in Sep 2025

6/10 Okay

Susana Katterwe

Liked: Cleanliness, amenities, communication
El apartamento está muy bien situado, se puede acceder a todos los lados andando. Es amplio y limpio, pero el edificio es antiguo y con falta de mantenimiento. El baño es nuevo y las ventanas también. La cocina no tiene extractor y, por tanto, el salón se llena de humo cuando se cocina. Éramos 3 personas, pero solo había 2 sillas y una mesita en la terraza. Eso no es suficiente para sentarse a comer. Si no se va a cocinar mucho, el apartamento está muy bien si buscas algo económico. Pero no esperes grandes comodidades. Las almohadas son de papel.
Stayed 6 nights in Aug 2025