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Hotel H12

3.0 star property

Choose dates to view prices

Close to Main Market Square and Wawel Castle, Hotel H12 provides a shopping mall on site, dry cleaning/laundry services, and more. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services
The current price is ￥16,583
￥17,909 total
includes taxes & fees
May 24 - May 25

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About this property

Hotel H12

  • Hotel near Main Market Square
  • Close to Wawel Castle, Hotel H12 provides amenities like a shopping mall on site and dry cleaning/laundry services. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
  • Other perks at this hotel include:
    • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a TV in the lobby
    • Coffee/tea in the lobby, luggage storage, and a water dispenser
    • Smoke-free premises, tour/ticket assistance, and a 24-hour front desk
  • Room features
  • All guestrooms at Hotel H12 feature comforts such as air conditioning, as well as amenities like free WiFi and sound-insulated walls.
  • Extra amenities include:
    • Hair dryers and shampoo
    • 112-cm Smart TVs with satellite channels
    • Wardrobes/closets, mini fridges, and heating

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includes taxes & fees
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport, train station, and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 80 per pet, per day

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 80 for adults and PLN 80 for children
  • Airport shuttle fee: PLN 110 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 120 per day (984 ft away)
  • Pet fee: PLN 80 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transportation to and from this property

Frequently asked questions

Is Hotel H12 pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of PLN 80 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Hotel H12?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Hotel H12 on May 24, 2026 start from ￥16,583, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Limited spots are available.

What time is check-in at Hotel H12?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel H12?

Check-out is at noon.

Does Hotel H12 provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 110 per vehicle applies.

Where is Hotel H12 located?

Located in Kraków Old Town, this hotel is within a 5-minute walk of Planty Park and Main Market Square. Royal Road and Florianska Street are just steps away. Kraków Główny Station is 17 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.8

Cleanliness

9.0

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 114 out of 158 reviews
Rating 8 - Good. 36 out of 158 reviews
Rating 6 - Okay. 5 out of 158 reviews
Rating 4 - Poor. 1 out of 158 reviews
Rating 2 - Terrible. 2 out of 158 reviews

Reviews

Verified

10/10 Excellent

Oi Ming Herman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is big and modern, breakfast is excellent
Stayed 2 nights in May 2026
Verified

10/10 Excellent

CHLOE

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and tidy. Staff very helpful and location was perfect for visiting Krakow
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

pardeep

Liked: Cleanliness, staff & service, amenities
great location! clean and friendly. would definately stay again
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities
Great location, clean, staff were good.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

kieran

Liked: Cleanliness, staff & service, amenities
Great hotel, close to train station. Room where clean and spacious
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Aurora

Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff were very friendly and accommodating for everything. Very convenient location!
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Lesley Ann

Liked: Cleanliness, amenities, property conditions & facilities
Great size room very warm and comfortable
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with very friendly and helpful staff !! We would definitely stay there again !!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, great location, right in the old town
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Catherine

Liked: Staff & service, amenities, property conditions & facilities
Great location, spacious room, spotlessly clean. Would recommend
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Lawson

Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely hotel in a superb location 5 minutes walk from the main square. Everything was spotlessly clean, beds comfortable, reception staff helpful and breakfast was nicely prepared tasty food with a good range of hot and cold options. Nothing to criticise!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, room comfort

Lived up to hopes and wishes

Ideally located and the staff were so pleasant and helpful. Excellent buffet breakfast as well.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Clean no noise breakfast ok (maybe bit more choice )
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

David Sinclair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city centre location Clean and big rooms Nice size beds
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend staying here, it is in a great location, the hotel was very clean and the staff couldn’t do enough to help you, we really enjoyed it and would stay here again
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
H12 was an excellent location for our stay in Krakow. Our room was very clean and comfortable. Breakfast buffet was great. Overall a great place to stay.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

Excellent location , very comfortable beds
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Nima

Very friendly and newly renovated rooms
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Hotel was decorated well and very clean. Breakfast was a good buffet with plenty to choose from. Coffee was good. The only thing that let it down was that the property amenities states that rooms are sound proofed, they are not, you could hear other guests talking in the next room. Overall a good stay.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Old town and convenient to the train station also.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tidy, clean and great value.

Great hotel, close to the Christmas market and many other attractions in Krakow. Would definitely stay here again if ever visiting the city.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Ester

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the hotel staff was very helpful. Our packed breakfast was ready early when we had to leave for an early morning tour. What I like best is the location. It's very close to the Old Town where the Christmas markets are. It's close to a grocery and shopping, too. The TV in our room was not fixed till the day before our departure. I would say that was the only fly in the ointment. I definitely would stay there again.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel in the heard of Old Town

Beautiful hotel located in Old Town Krakow. The rooms were modern and clean, breakfast was most than I expected and they conveniently allowed me to store my luggage while I toured around the city.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Lorna

Liked: Cleanliness, property conditions & facilities, room comfort

Flying Visit

Great location minutes from the Old Town and short walk to Krakow main station for easy transfer from the airport.
Stayed 2 nights in Oct 2024