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Reviews of Napzone KKIA by Sovotel

1.5 out of 5
Napzone KKIA by Sovotel
Lot No. L1L08, Level 1, Terminal Kota Kinabalu, Kota Kinabalu, Sabah

Reviews

8.2

Very Good

Rating 10 - Excellent. 20 out of 53 reviews" "
Rating 8 - Good. 22 out of 53 reviews" "
Rating 6 - Okay. 7 out of 53 reviews" "
Rating 4 - Poor. 1 out of 53 reviews" "
Rating 2 - Terrible. 3 out of 53 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are nice and helpful, and the location is convenient for air traveler
Stayed 1 night in Apr 2024
Response from Sue on Apr 21, 2024
Thanks on the feedback received.

10/10 Excellent

Matias, Calgary

Liked: Cleanliness, amenities
One can rest a bit as the place is fairly quiet unless when guests arrive and start talking. You can shower and also given a key to a locker to lock up your luggage so that you can freely roam the airport in search of eating places.
Stayed 1 night in Nov 2023
Response from Sue on Nov 21, 2023
Dear Matias,Thank you for the feedback received. As for the other guest, we did informed them to be quiet because room is sharing basis. However, we were sorry for any inconvenience caused.Hope to see you again in future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, I would stay there again
Stayed 1 night in Oct 2023
Response from sue on Nov 5, 2023
Thank you on the feedback. Look forward to have you again.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable night sleep. The staff were lovely and the whole place was very clean. The only tiny issue was the airport announcements were inside the room as well and started at 5am, so bring ear plugs!
Stayed 1 night in Mar 2023
Response from Sue on May 9, 2023
Thanks on the feedback received.Apologize on the inconvenience caused. However, the airport announcement could not be controlled as the speaker was located at the back hallway caused the sound too loud.Looking forward to have you stay with us again in future. Have a nice day.

10/10 Excellent

Haley

Stayed 1 night in Mar 2023
Response from Ezzati on Mar 11, 2023
Dear Sir/Madam, Thanks for the review. Looking forward to have you stay with us again in future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have wifi but when I tried to connect, no internet connection.
Stayed 1 night in Dec 2019
Response from Sue on Dec 26, 2019
Dear Sir/Madam, We thank you for your feedback received. The wifi connection was bad and have informed the telco company to check on the problem.

8/10 Good

Sunjoo

Liked: Cleanliness, staff & service, property conditions & facilities
환승하면서 6시간동안 묶었는데 괜찮았어요. 캡슐은 1명이 지내기 충분하고 깨끗해요. 에어컨은 너무 빵빵해서 추울지경이었어요. 뜨거운물이 잘 안나오는게, 단점이긴한데 그냥 대충 씻을 정도는 되요.(찬물 샤워하시는 분들은 전혀 문제 없을 정도) 공항 안내방송이 계속 나와서 소음에 예민하신 분들은 비추천합니다.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During the night, the A/C was too cool. I wish there are switch to control the temperature for every capsule or put any cover at A/C in the capsule so that we can close/open the cover of A/C whenever we like. and the water heater at shower room is not that warm/hot although the setting was already in max hot.
Stayed 1 night in Nov 2019
Response from Sue on Dec 26, 2019
Dear Sir/Madam, We apologise on the air-condition matter, however the setting is centralized so we are unable to lower down the volume. In future, you may ask an extra blanket if you feel too cold. Looking forward to have you stay with us again in future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Quiet atmosphere.
Stayed 1 night in Oct 2019
Response from Sue on Oct 24, 2019
Thanks for the feedback received

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Can have a good rest. The female toilet is running down. Got two bathrooms, one of the heater is out of order. The order one,
Stayed 1 night in Oct 2019
Response from Sue on Oct 24, 2019
Well noted and thanks for the feedback received.

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019
Response from Sue on Oct 24, 2019
Noted and thanks.

10/10 Excellent

YOUNGDAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Sue on Sep 13, 2019
Dear Sir/Mdm, Thanks for your good feedback.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Capsule rooms are fantastic. Its my first time experience. Everything is fine
Stayed 1 night in Sep 2019
Response from Sue on Sep 13, 2019
Dear Mr Mark, We appreciate your good feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Sue on Aug 9, 2019
Thank You

8/10 Good

Rov

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean
Stayed 1 night in Jul 2019
Response from Sue on Jul 9, 2019
Dear Rov, Thanks for the feedback received.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Sue on Jun 11, 2019
Thank You.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Sue on Apr 24, 2019
Thanks.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick check in and check out. I’ve got all I need for a few hour stay. A nice option to stay at the airport but not on a bench.
Stayed 1 night in Apr 2019
Response from Sue on Apr 17, 2019
Dear Sir/Madam, Thanks on your feedback. Looking forward to receive your booking again soon.

10/10 Excellent

Chin, Brunei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and the place is very clean and quiet despite a capsule hotel. The shower room was slightly cold due to centralized air conditioning.
Stayed 1 night in Mar 2019
Response from Sue on Apr 17, 2019
Dear Chin, Thanks for your feedback received. Noted on the comment given and looking forward to have you stay with us again in future.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient!
Stayed 1 night in Mar 2019
Response from Sue on Apr 4, 2019
Dear Sir/Madam, Thanks for the feedback received. Looking forward to have you stay with us again.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a quick snooze after a long flight. I arrived at 2.30am and was in bed before 3am after freshening up. Bed is comfortable and the space is clean. You will need earplugs
Stayed 1 night in Mar 2019
Response from Sue on Mar 28, 2019
Dear Mr Kevin, Thanks for the feedback received. We are glad that you've had a comfortable sleep during your stay at Napzone KKIA. Looking forward to receive your booking again in future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything would have been good Typically loud Chinese tourists i could not sleep properly.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good for transit
Cleanliness is on top notch but in term of comfort, it’s quite dissapointing since the pillow provided is very thin and no blanket is provided. Overall it is a good stay for transit.

8/10 Good

Chiaki

Stayed 1 night in Apr 2024
Response from Sue on May 22, 2024
Thank you.

10/10 Excellent

Vladislav

Liked: Cleanliness, amenities, property conditions & facilities
Direkt innerhalb des Flughafens hinter KFC. Die Einrichtung war sauber, das Bett bequem. Auf das Personal musste ich ca 10 Minuten bei meiner Ankunft warten. Ansonsten alles super.
Stayed 1 night in Apr 2024
Response from Cat on Apr 6, 2024
Hello , thank you for staying with us , we're happy that you had great experience staying at Napzone KKIA. As for the 10 minutes wait , we kindly apologize , our staff are working alone for most shifts , so it's back and forth between tending the front desk and cleaning inside the room , thank you for your understanding , hope to see you soon.

10/10 Excellent

Yukiko

Stayed 1 night in Mar 2024
Response from sue on Mar 28, 2024
Thanks on the feedback received.Have a nice day.

2/10 Terrible

osamu

Stayed 1 night in Feb 2024
Response from sue on Mar 23, 2024
Noted on the feedback received.Thanks

8/10 Good

Jieun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from sue on Feb 26, 2024
Thanks on the feedback received.Have a nice day.

2/10 Terrible

MENG YEW

Stayed 1 night in Feb 2024
Response from sue on Feb 26, 2024
Thanks on the feedback received.Have a nice day.

2/10 Terrible

Jung Hyun

Disliked: Room comfort
I couldn't sleep AT ALL!!!
People need to be instructed at the check-in to be quiet for this place is shared accommodation.
Stayed 1 night in Feb 2024
Response from sue on Feb 26, 2024
Dear Jung HyunWe are sorry for any inconvenience caused.We did informed the other guest to keep quite during their stay because of the sharing room. Hope to the above is clear to you.Looking forward to have you stay again with us in future.Have a nice day.

6/10 Okay

Naoki

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sue on Jan 18, 2024
We thank you for the feedback.

10/10 Excellent

Ouassila

Stayed 1 night in Dec 2023
Response from Sue on Jan 18, 2024
We thank you for the feedback given.

8/10 Good

CIH JING

Liked: Cleanliness, staff & service
房間很寬敞乾淨，覺得很不錯，但是淋浴的地方就不太好，熱水不會熱，洗著有點冷，也沒有什麼沐浴乳或洗髮精，最麻煩的是吹風機很難用，吹大概不到30秒就會斷電，要等個至少1分鐘才能再使用，頭髮根本吹不乾。但搭乘凌晨的班機，能在機場睡上一覺還是好的。
Response from sue on Jun 27, 2023
Hello,Thank you for the feedback received.FYI, we do provide hair and body shampoo in the toilet, therefor we are not sure why you did not find it.As for the hot shower, you need to control the water pressure as air conditioner inside the airport to cold thats why you feel the water is not hot.The mobile hair dryer can be requested from the staff at counter.Nonetheless, thank you for staying with us and hope to see you again soon.:)

8/10 Good

KOHJI

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Sue on May 9, 2023
Thanks on the feedback received.Looking forward to have you stay with us again in future.Have a nice day.

10/10 Excellent

Juchun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sue on May 9, 2023
Thanks on the feedback received.Have a nice day.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
시간 가격대비 쏘쏘 합니다.잠깐 쉬는 용도나 저녁도착에 잠깐 잘 정도 입니다 . 생각보다 비싼편이고 청결은 괜찮은 편 입니다
Stayed 1 night in Dec 2019
Response from Sue on Feb 17, 2020
Dear Sir/Madam, Thanks for the review. Looking forward to have you stay with us again in future.

6/10 Okay

azuresea82

Liked: Cleanliness
새벽에 도착하거나 출발하는 경우에 최고의 위치를 가진 캡슐 호텔이예요. 다른것은 없어요 . 딱 그정에요
Stayed 1 night in Nov 2019
Response from Sue on Nov 28, 2019
We appreciated your feedback given. Looking forward to have you stay with us again in future.

8/10 Good

fu, 日本、北海道

Liked: Cleanliness, staff & service
夜中に着く飛行機だったので、６時間の利用でしたが、ベットも清潔で、ロッカーも大きくスーツケースも余裕で入りました。また、利用したいです。
Stayed 1 night in Sep 2019
Response from Sue on Oct 7, 2019
Dear Fu, Thanks for the feedback given. Looking forward to have you stay with us again.

10/10 Excellent

JEONG MIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Sue on Aug 24, 2019
Thank You on your rating given.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
穴場
深夜便の前に利用しました。 逆に深夜着の場合でも良さそうです。 ロッカーが広い点がポイント高いです。 女性の方はシャワー2つ、トイレ3つありましたが、1つずつ壊れてました。ドライヤーも壊れてました。混んでる時は困るかもです。また、シャワーはフックがドアの裏にあるだけで棚がないので、いざ使おうとするとちょっと困ります。ビニール袋をフックに掛けてその中に着替えなどを入れて利用しました。シャンプーとコンディショナーと石鹸は置いてあります。気にしない人は手ぶらでも大丈夫。キャビン内はベニヤ板の手作り感がありますがとても清潔です。電源は1つでマルチソケットではないので変換アダプタが必要。利用者は海外の人も多いと思うのでここは改善して欲しいところ。マッサージ機が無料で利用できるところかイチオシです。アメニティはバスタオルと歯ブラシと耳栓のみ。しかし耳栓は役に立ってなかった気が…遮音用ではなかったのか？何となくノイズは消えたような気もしますが、空港の放送がバンバン聞こえてきます。とはいえ、夕方は混んでなかったので快適でした。たぶんまた行った時は利用すると思います。
Stayed 1 night in Jul 2019
Response from Sue on Aug 9, 2019
Dear Sir/Madam, Thanks for your comment received. Apologies on the shortcoming. Looking forward to have you stay with us again in future.

6/10 Okay

菲

Disliked: Property conditions & facilities
雖然很貼心給耳塞，但是機場廣播聲音實在太大聲。 另外浴室的水溫不高，吹風機自動斷電的頻率過高。
Stayed 1 night in Jul 2019
Response from Sue on Aug 9, 2019
Dear Sir/Madam, Noted on the comment received. Will improve on the areas mentioned.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
酒店不太好找，機場工作人員好像也不太認識這裡，，小休息是還好，但是價格蠻貴的（跟市區比）趕飛機的話還蠻方便的，但很小，很basic，
Stayed 1 night in May 2019
Response from Sue on Jun 11, 2019
We take note on your comment. Looking forward to have you stay with us again in future.

8/10 Good

M

Liked: Cleanliness, staff & service, amenities
清潔感もあり、マッサージチェアや飲み物や無料Wi-Fiも用意されていてよかったです。もう少し長い時間のプランが安いとうれしいですが…困ったのはドライヤーが何秒かかけると止まってしまってしばらく待たないとまた使えないことです。神は乾かさずに寝ました。
Stayed 1 night in May 2019
Response from Sue on Jun 11, 2019
We take note on the comment received. As for the hair dryer, we will fix the problem soonest possible. Looking forward to have you stay with us again in future.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
当日、女性スペース側のシャワーのお湯が出ませんでした。設備の点検をまめにしていただきたいです。
Stayed 1 night in Apr 2019
Response from Sue on May 18, 2019
Thanks for your comment received. Well noted and we have fixed the hot shower. Look forward to receive your booking again.

8/10 Good

Wanjung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Sue on May 18, 2019
Thanks.

6/10 Okay

KA

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
シャワールームが少し汚かった
Stayed 1 night in Apr 2019
Response from Sue on May 18, 2019
Apologize. Will inform the staff to check more frequently the toilet. Thanks. Look forward to receive your booking again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
冷房が少し効き過ぎ。
Stayed 1 night in Apr 2019
Response from Sue on May 18, 2019
Well noted on that.

6/10 Okay

sancmama, fukuoka, jp

Liked: Staff & service
Disliked: Property conditions & facilities
フロントの女性が、深夜でも親切に対応してくれたのが印象的でした。
Stayed 1 night in Dec 2018
Response from Sue on Jan 2, 2019
Thanks for your kind feedback. Happy New Year and looking forward to have you stay with us again in future.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
寒くて寝れない
寒くて眠れなかった。 毛布無し、バスタオルを毛布がわりに上着とズボンを着込んで寝た。 空港内にあるので出発ロビーまで歩いて行けると言うのだけが取り柄。
Stayed 1 night in Oct 2018
Response from Sue on Nov 14, 2018
Dear Mr/Ms, Thanks for your feedback received. We are very sorry for any inconvenience caused. Please be informed that we do provide a blanket and upon request, our reception staff will give it since its a bit limited. However, just recently our comforter supply already arrived to accommodate all beds for our guest. Again we apologize for the uncomfortable situation. Looking forward to have you stay with us again in future. Rgds/sue

8/10 Good

man fun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
超方便。 個人遊首選。
好方便，好安靜。 超早機首選。價錢如果再平三十到五十巴仙會更好一點。
Stayed 1 night in May 2018