we cant check in, the staff said the hotel is full, but we already paid the room. how we can get refund??
Nur ilyana binti abdul
2022 年 1 月に 1 泊滞在
2/10 (非常に不満)
Muhamad
家族旅行
2020 年 2 月 7 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Disappointing Hotel and Staff Attitude
Check-in process was very disappointing as we had to wait around as the staff did not know where and how to check the check-in register. Staff very abrupt and insisted we did not have any reservation even after producing the reservation details.
Room condition was bad and in deteriorating condition. Both roilet and room smelled bad.
No parking space provided and staff attitude is bad with no assistance given.
I asked for the Hotel Manager but was told that Manager attends randomly whenever he wishes.
We will never be staying at that hotel again!
Muhamad
2020 年 2 月に 1 泊滞在
8/10 (良い)
athirahriduan
家族旅行
2019 年 12 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The place is strategically located at the centre of kota bharu, the perfect place for those who love to walk around the city from morning till night. ❤️❤️❤️❤️