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"Everything was lovely"

"Good location, close to train station, lot of restaurant, shopping hotel staff is very professional and friendly. Good to stay"

"Clean room, very nice staff"

"The accommodation was pleasant. The staff were very helpful and the onsen was wonderful. The little extras made the stay even better, gift in the fridge, fresh water each day, free ice cream and yakult when using the onsen, the manga library and storing our bags post stay before we caught our train. Only thing to improve was the dark curtains that are dated to help brighten the place."

"Breakfast delicious and staff are friendly."

"Room was clean and the area was amazing. I will for sure be back to Nasu village! "

"Great accommodation "

"This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive."

"The staff was very accomodating, nice room, kaiseki delicious."