This hotel has the worst management we have ever experienced. They are horribly rude, they do not honor reservations made on Expedia and they do not treat their guests with respect. They will not help you at all if you need to make a call or book a car. The hotel is dated and the hallways are used as storage rooms. Avoid this hotel at all costs.
Drew
2017 年 10 月に 4 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Scorpio
2017 年 9 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Better Then Expected.
# Location
# Clean
# Good Staff Behavior
# 24 Hours Food
# Best WiFi to work with laptop and mobile.
# Good Deal Price.
This is are the best i found in this hotel after check in. I would like to suggest this hotel to everyone best in town and best to stay for your shopping around the area. Only thing i didnt like is that they didnt have controller working nicely for the air condition its too cold and chilling so i have to switch on and off all the time to adjust as per my requirement which made my health a bit uncomfortable. They also didnt provide any facial tissue even after i ask the house keeping. So i have to buy my own. REst no more complain the hotel is best and i would like to stay there in every visit to kolkata for shopping.
Scorpio
2017 年 9 月に 4 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Md Jahirul Islam
2017 年 7 月 7 日
気になった点 : 清潔度、スタッフとサービス
It more like a 3 star hotel which is very close to the market area of Kolkata.
Md Jahirul Islam
2017 年 6 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Sharmistha
2017 年 3 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Convenient and clean hotel
I was upset upon check-in that my locally living friend was not being allowed to stay as my guest, but that's a policy that many hotels have there, it seems. Finally, he was allowed to stay. Otherwise, everything was perfect..Very nice and helpful staff, great breakfast buffet, and perfect location within New Market. The hotel was nicely decorated, as well.
This hotel is not 4 star as misled by Expedia web site
rakesh
宿泊者限定の口コミ
6/10 (普通)
Mohammad
2016 年 7 月 29 日
Easy location
Convinent those who are coming solely for marketing around new market area.
Mohammad
宿泊者限定の口コミ
8/10 (良い)
Darin
2016 年 5 月 29 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
good
nice location to go anywhere.servic is good
there staff r helpfull & well behaved.
Darin
宿泊者限定の口コミ
10/10 (非常に良い)
upma singh
2016 年 2 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel very close to new market and shopping and other business, e.g. post office.
I liked the Durga Pooja and the music.
upma singh
宿泊者限定の口コミ
4/10 (不満)
宿泊されたお客様
2016 年 2 月 4 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
The employees were very rude, unwilling to give receipt
宿泊されたお客様
宿泊者限定の口コミ
6/10 (普通)
Anwar
2016 年 1 月 9 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
Just okay hotel next to New Market.
Overall our experience with Sapphire Suites was okay, but the main entrance to the hotel is horrible, very dirty, smelly, and very inconvenient. We didn't get double bed as reserved and confirmed .We were just given two portable single foam bed on the floor after requesting three times. Same goes for Wi-Fi access. Outside foods were not allowed which should be lifted, because hotel foods were not always available and extremely expensive (almost four times of outside).
Our 'City Tour' through hotel was okay, driver was knowledgeable, and very nice. If you plan for city tour get him (Mr. Motin), he is very nice and friendly. First taxi driver who brought us from the airport to the hotel was extremely unfriendly, rude, unprofessional, and unhappy person. He dropped us 1/4 miles away from the hotel said he was not allowed to get on the street to the hotel which we out not to be truth. He didn't help us with luggage to in his trunk or get off the trunk. He also demanded more and more tip.
The City of Kolkata needs to improve the image of Yellow Cab drivers' image, provide them with more training in passenger friendliness, professionalism, courtesy, and politeness. Also, have all cabs air condition, especially Yellow Cabs. Airport is the first impression of the city when tourists arrive.
Anwar
宿泊者限定の口コミ
10/10 (非常に良い)
宿泊されたお客様
2015 年 12 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel
Great clean hotel, however I feel we got lucky with a good sized room facing the market (other rooms looked small).
宿泊されたお客様
宿泊者限定の口コミ
4/10 (不満)
paul
2015 年 10 月 8 日
気になった点 : スタッフとサービス
terrible customer service
This is the 2nd time I have stayed at this hotel, the 1st being when it 1st opened which I thoroughly enjoyed, however on this occasion I found the staff very rude and unhelpful. the management have also introduced a new rule which outside food is not permitted which is fair enough so the only option for a meal if it's late and your hungry is the hotel room service....yuck! the only dish I could eat is the fish and chips and it was basically two fish fingers and a hand full of French fries drenched in salt at the cost of 400.07 rupees which equals to about £4.00 and not worth it! The room they were going to put me in on arrival was small and horrible but luckily my relative who could speak the language made them change it which I liked. if I ever visit again I may not visit this hotel due to the lack of customer friendly staff. message to the management and staff at this hotel....please learn some customer service skills and smile!
paul
宿泊者限定の口コミ
2/10 (非常に不満)
YOGESH
2015 年 8 月 8 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Poor
Pathetic
YOGESH
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2015 年 5 月 29 日
Sapphire
O.K
宿泊されたお客様
宿泊者限定の口コミ
2/10 (非常に不満)
Mohsin
2015 年 5 月 17 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pl read for hotel review
Bad and not suggestable to anyone!!!!
Mohsin
宿泊者限定の口コミ
6/10 (普通)
Amit Alistair
2015 年 4 月 23 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
I liked the locality
It was good experience overall. I was my first visit to Kolkata. I enjoyed except the dry day due to voting. Just kidding. The food was good and the rooms were clean and comfy.
Amit Alistair
宿泊者限定の口コミ
6/10 (普通)
Mr Nelson
2015 年 4 月 20 日
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
Hotel did not have any details of the reservation
The payment was not received by the hotel people. There was a hand towel missing from our personal belongings.
Mr Nelson
宿泊者限定の口コミ
4/10 (不満)
宿泊されたお客様
2015 年 1 月 3 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Overpriced but service was good
Wasn't worth the money. Rooms should be more clean. However, service and behaviour was very good.
宿泊されたお客様
宿泊者限定の口コミ
2/10 (非常に不満)
Ajay
2014 年 9 月 7 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Total disappointment
Very bad experience, Never faces experience like this.
Entrence of this hotel is very poor,rooms are very small, no cleanliness at all, no manners and courtesy at reception desk at all.
On the whole no value for money and very disapponting stay. I will never recommend to stay in this hotel.There are much better hotels in this area to stay.
Ajay
宿泊者限定の口コミ
8/10 (良い)
宿泊されたお客様
2014 年 8 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
good
would surely stay next time
宿泊されたお客様
宿泊者限定の口コミ
4/10 (不満)
jal
2014 年 8 月 4 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Disappointing
Mixed staff - unhelpful at times, poor internet and phones.
jal
宿泊者限定の口コミ
2/10 (非常に不満)
AK
2014 年 7 月 16 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
worst experience ever
I had stayed in this hotel for a day and the worst experience of my life. The staffs where rude especially the lady receptionist, how come people like her get the job of receptionist. she cant speak proper english and lacks ethics. I was not allowed to invite my guest to my room on top it the reception rang me to cross check if i have got the guest in my room or not. it was really humiliating that i had to check out on the same day.