Clean rooms and toilets | Good ambience around the resort | Professional spa but starting late to their own convenience | Good service provided by staff
2025 年 10 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Siva
2023 年 10 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very friendly staff
2023 年 10 月に 3 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Nagasundaram
2025 年 7 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
overall good experience
2025 年 7 月に 2 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Geetha
2024 年 11 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed our stay very much. The staff members were courteous and helpful. Food was very good. We were visiting after 43 years. The hotel staff made our stay memorable.
2024 年 11 月に 2 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Mandyam
2023 年 1 月 4 日
良かった点 : 清潔度、スタッフとサービス
This property is not worthy of a 5-star designation. The rooms are small, and sparsely furnished.
宿泊者限定の口コミ
4/10 (不満)
宿泊されたお客様
2025 年 3 月 10 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Great Service and Staff, But Not Worth the Price
I recently stayed at Carlton Hotel, booking through Hotels.com. I paid over 300 SGD per night expecting a premium experience, but the room was shockingly outdated. The walls were darkened due to effects of time, which is completely unacceptable for a so-called five-star hotel. The overall condition of the room did not justify the price I paid, especially when I’ve stayed in much more modern and comfortable hotels for a fraction of the cost. The hotel may look nice from the outside, but the outdated interior and lack of upkeep made me feel like I had completely wasted my money.
Additionally, the hotel advertised a lift, but what they didn’t mention is that the lift only serves limited floors, and for the rest, you have to deal with stairs. This was a huge inconvenience for me as I was traveling with my elderly mother, and it was never communicated clearly in advance. To make matters worse, I tried to cancel my booking due to these issues, but I was passed between the hotel and the booking agent, with neither responding to my attempts to resolve the issue. After waiting over an hour with no resolution, I was left feeling helpless and trapped. I am beyond frustrated. While the staff were all polite and kind, the overall experience left me feeling let down, especially considering the high price paid for what felt like an outdated and underwhelming stay.
The hotel is located at the heart of the settlement, with most rooms facing the Kodai lake. The close proximity to the lake and the surrounding market makes this a prime tourist spot. The rooms are standard-grade 5-star offerings. The cottages are the highlight. Although just marginally expensive than the premium rooms, they come with three rooms, plus a bathroom, and a garden. The bathrooms have a bathtub which is the cherry on the top, and quite rare in the region. The food offers plenty of variety, with the buffet consisting of over a dozen options. In terms of added facilities, have indoor games like air hockey, TT, tennis, as well as spa services. The lush green gardens are a highlight, with swings, see-saws, and other contraptions for both children and adults.
2021 年 12 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
VIJAYALAKSHMI
2019 年 6 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was an amazing experience, we enjoyed the very comfortable stay and delicious food and excellent service
2019 年 6 月に 3 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
宿泊されたお客様
2018 年 12 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Smart hotel great location beautiful surroundings good restaurant
2018 年 12 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Ron
2018 年 2 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Tell the Truth
Checking in a little rough! They wanted to take our picture! We asked why! They said marketing! We said no! Then they changed their story to taking a picture was a government regulation! No other 4-5 Star Hotel dit this?
2018 年 2 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2018 年 2 月 8 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
The hotel receptionist not attend phone calls & when check out take a longer time ( more than 25 min) waiting. This hotel put clothing sales for three weeks from 02/02/2018 onward. So the clothing sales persons very crowded every were the hotel common areas from 01/02/2018.
2018 年 1 月に 2 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Anurag
2017 年 12 月 30 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Great place for a family vacation
Great location, ambience, food and facilities. Service especially in restaurant and room service can be improved. Need to improve accessibility of lower floors. As a family with small kid and stroller it was hard to move up/down the hotel.
2017 年 12 月に 5 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
kiran kumar
2017 年 9 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
carlton staff is very warm
2017 年 9 月に 2 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
K
2017 年 7 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel with good staff, good food and nice service.
2017 年 7 月に 4 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Sanjeev
2017 年 5 月 5 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Nice hotel with good lake view
We went to Kodi just to relax. No plans to see places as most of the time famous places are either overcrowded and/or not properly managed. Most of the time we were at the hotel relaxing or enjoying hotel facilities. We enjoyed our time. 3rd day we went to see nearby falls but there was no rain so no water. Nobody bothered to tell this to us. So half way we cancelled our sightseeing and went back to hotel.
宿泊者限定の口コミ
10/10 (非常に良い)
Rupesh
2017 年 3 月 27 日
良かった点 : 清潔度、スタッ フとサービス、施設のコンディションと設備、客室の快適度
Excellent Hotel
Excellent place for family enjoyment...
宿泊者限定の口コミ
8/10 (良い)
Ashok
2016 年 11 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not value for money spent
It was nice excepting the passage from lobby to the lift not kept well..
宿泊者限定の口コミ
10/10 (非常に良い)
宿泊されたお客様
2016 年 6 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備 、客室の快適度
Beautiful location
Loved the stay.... Ideal for 3-4 nights
Can do a bit better in the entertainment section
Though a lot to do for smaller kids.
宿泊者限定の口コミ
6/10 (普通)
JIMIN
2016 年 5 月 23 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Please improve services according to its level.
Hotel was neat and peaceful. I really liked it except the manner and attitude of people who are working there.
Reception → Please inform us, if check in process takes more time. how long it will take and why. then we do not waste our time much.
And when we check out, please communicate with us other than the payment. [For eg: Feedback of hotel etc..]provide basic manner at least, please.
Restaurant manager and workers
→ Please reset the people who are serving there. work division is not proper. makes more noise than the visitors. [make vessel sound, roaming] Even music selection was fast. I have doubt about there as market. Please improve services according to hotel's level.
宿泊者限定の口コミ
8/10 (良い)
Christian
2016 年 2 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable, unique
Nice hotel build in stone and wood, it is romantic and special. It is probably the best hotel in Kodaikanal. You feel back in old times. The service is very attentionate. Good restaurant.
宿泊者限定の口コミ
10/10 (非常に良い)
Caroline
2015 年 12 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent service at very comfortable hotel
Stayed at the Carlton for 4 nights and was lucky to enjoy good weather for 2 days. Room was very comfortable, only room for improvement is the sound-proofing. Food and service from very attentive staff was excellent. Enjoyed a cocktail in the ambient bar and a cycle round the lake. The complimentary tour and paddle boat ride were appreciated.
宿泊者限定の口コミ
10/10 (非常に良い)
宿泊されたお客様
2015 年 8 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
perfect holiday destination specially with the small kids had a awesome holiday
宿泊者限定の口コミ
10/10 (非常に良い)
RANAJIT
2015 年 7 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Simply the best in Kodaikanal
Excellent Location and very enjoyable complementary boat ride
宿泊者限定の口コミ
8/10 (良い)
Riaz
2015 年 6 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A good hotel opposite the lake
A nice hotel in front of the lake over seeing it . Guess it's the only star hotel in Kodaikanal facing the lake . The rooms were nice and cosy . Service was decent upto five star levels. Nothing much to rave Abt the food but , but that's the case in hill stations always . Overall a nice place to be in .