2/10 (非常に不満)
Greg
2024 年 8 月 15 日
良かった点 : 清潔度、客室の快適度
Misrepresentation Galore
Our holiday started off great with a beautiful sunset and effortless checkin. The unit is beautiful with everything one could need. The location is perfect as it is close to shops and restaurants.
We specifically booked this unit, as we have done before, due it being advertised as PET FRIENDLY - the disclaimer clearly indicated pets stay for free.
Our dogs barked at the neighbour’s dog - as dogs do - which resulted in a complaint to security and the agent. We were informed that pets are not allowed, estate rules, and we should vacate the unit. No solutions or alternatives offered, no apologies, nor any ownership taken for the misrepresentation of the listing.
We were not allowed to stay there with our pets, regardless of the fact that the unit was advertised as pet friendly. Before we were packed up to leave the listing disclaimer was changed to no pets allowed.
Utterly disappointed in the agency and the manner in which this was handled.
This misrepresentation left a sour aftertaste.
Note: Hotels.com effortlessly assisted us afterwards with a refund.
Greg
2024 年 8 月に 5 泊滞在