2/10 Terrible
Sarmid
Business traveler
May 21, 2024
Disliked: Staff & service, amenities, property conditions & facilities
Roach and bed bugs infested! I got there at 2 am after many flight delays due to weather, was exhausted, the person checking me in told me I had to pay $50 in cash for deposit to get the room (room was paid for online), I asked to have charged to CC but he refused, I didn't have but $16 in cash, when he realized I didn't have cash he said it was OK without deposit. He tried to put me in a smoking room even though I had booked non smoking. The key card he made did not work, I had to go back to the office twice! The room smelled like smoke, so I called the front desk to complain, the attendant kept picking up the phone and saying "I can't hear you, the phone is not working". I fell asleep as I was exhausted, I woke up in the morning about 7am because a bed bug was crawling on my face! I was shocked because of the condition of the room, filthy! They didn't even bother to vacuum, there were dead roaches on the floor! I took pictures, the place is not only run down but really filthy.
Sarmid
Stayed 1 night in May 2024