2/10 (非常に不満)
Ricky、Columbia
家族旅行
2026 年 2 月 9 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
When arriving we noticed as soon as we walked in the pictures were not what the hotel actually looked like. The front desk lady was not very nice, she wanted to talk on the phone for personal reasons and not wait on customers.
Our room door would not latch, anyone from the out side could just push our door open. I went to the desk to ask them to fix it, they said no one was there that cold fix it. They could down grade us and move us to a smaller room with the wrong type of bed. They could not give us the room we paid for and would not refund us any money or down grade the price.
They did not care and did not want to take of us. After packing back up and moving to the new room we found it smelled and was no cleaner than the rest of the hotel.
After getting settled into our second room we decided to go the the indoor pool and at least decompress and swim. Oh how we were wrong. The pool was so nasty you could not see the bottom of the pool. It stunk as if there were bacteria on the pool. They also had a fan put into a window that was pulling freezing cold air into the indoor pool room.
This place is nasty, I will not stay here again.
Ricky
2026 年 2 月に 2 泊滞在