4/10 (不満)
cynthia
家族旅行
2025 年 8 月 31 日
気になった点 : 清潔度、施設のコンディションと設備
The setting is stunning and for the first day and a half we were the only ones on the property. However, upon arrival the cabin looked like it was still occupied - dirty unmade beds, wet towels, garbage. We called every number we were given and left many messages. Couldn’t even leave a message with the host since their voicemail box was full. We finally found an envelope with housekeeping numbers. One picked up and came over to clean. At 7 pm she was finished - 3 hours after we checked in so our evening plans were shattered. We discovered later that we had less than a centimeter left on the only toilet paper roll for two people for two nights . While searching for more we discovered dirty clothing in a piece of furniture and a dead mouse in a trap by the bed. I know this is a rustic cabin but this seemed to be going from bad to worse. The next day housekeeping checked in with us and gave us more toilet paper and thanked us for taking care of the mouse and asked us to move our car since other guests were arriving. The indicated parking was at the top of some stony and board stairs. I am handicapped and had a placard on our car and use a walker to get around so now I couldn’t get to the car. I had to have my walker carried up and then I had to have assistance to get up the stairs! Not a positive experience for such a lovely setting!
cynthia
2025 年 8 月に 2 泊滞在
