Skip to main content

Hotel Kaiser in Tirol

4.0 star property

Choose dates to view prices

Located close to Bergdoktorhaus and Ellmau Ski Resort and Village, Hotel Kaiser in Tirol provides a free breakfast buffet, an adjacent golf course, and a grocery/convenience store. Hit the slopes at this hotel offering a free ski shuttle, downhill skiing, and cross-country skiing. Treat yourself to reflexology, a body wrap, or a hot stone massage at Kaiser Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and kids' meals. Enjoy the gym, as well as activities like sledding, snowboarding, and snowshoeing. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi, with speed of 25+ Mbps.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
  • Pet friendly
  • Parking included
The current price is ￥67,183
￥75,194 total
includes taxes & fees
Jun 7 - Jun 8

Room options

View all photos for Quadruple Room, 1 Bedroom (Kaiserroom)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Quadruple Room, 1 Bedroom (Kaiserroom)

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Bunk Beds
  • Free WiFi

View all photos for Studio, 2 Bedrooms

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Studio, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Bunk Beds
  • Free WiFi
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Located in Scheffau am Wilden Kaiser, Hotel Kaiser in Tirol is next to a golf course and in the mountains. Kufstein Fortress and Hahnenkamm Cable Car are notable landmarks, and the area's natural beauty can be seen at Hohe Salve Mountain and Brixental. Traveling with kids? Don't miss Bergdoktorhaus and Hexenwasser. Take in the nearby slopes with skiing lessons and ski runs, or check out other outdoor activities such as ice skating and snow tubing. Visit our Scheffau am Wilden Kaiser travel guide
Map
6351, Tirol, Scheffau am Wilden Kaiser, Dorf 11

What's nearby

  • Südhang
    Südhang
    3 min walk - 0.3 km
  • Ellmau Ski Resort and Village
    Ellmau Ski Resort and Village
    4 min drive - 3.9 km
  • Brandstadl Cable Car
    11 min walk - 0.9 km
  • Brandstadl Ski Lift
    14 min walk - 1.2 km
  • Bergdoktorhaus
    7 min drive - 5.9 km

Getting around

  • Hopfgarten im Brixental Station
    14 min drive
  • W.A. Mozart Airport (SZG)
    85 min drive

Restaurants

  • Panoramarestaurant Bergkaiser
    30 min drive
  • Restaurant Brandstadl
    26 min drive
  • 1st Apres Ski Sternbar
    13 min walk
  • Tirol Bar & Grill
    7 min drive
  • Hexenhaüsl
    7 min drive

About this property

Hotel Kaiser in Tirol

  • Upscale all-inclusive hotel near Ellmau Ski Resort and Village
  • Located close to Bergdoktorhaus, Hotel Kaiser in Tirol provides a free breakfast buffet, an adjacent golf course, and a grocery/convenience store. Hit the slopes at this hotel offering a free ski shuttle, downhill skiing, and cross-country skiing. Treat yourself to reflexology, a body wrap, or a hot stone massage at Kaiser Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and kids' meals. Enjoy the gym, as well as activities like sledding, snowboarding, and snowshoeing. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a terrace and shopping on site.
  • You'll also enjoy perks such as:
    • An indoor pool and an outdoor pool, along with sun loungers and pool umbrellas
    • Free self parking
    • A natural pool, an electric car charging station, and babysitting (surcharge)
    • A gift shop, multilingual staff, and a front-desk safe
  • Room features
  • All 64 rooms feature comforts such as bathrobes, in addition to perks like free WiFi and safes.
  • Extra amenities include:
    • Changing tables, baby monitors, and highchairs
    • Hypo-allergenic bedding and free cribs/infant beds
    • Bathrooms with eco-friendly toiletries and deep soaking tubs
    • 42-inch flat-screen TVs with cable channels
    • Wardrobes/closets, balconies, and LED light bulbs

All inclusive details

  • This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

    • All buffet meals, snacks, and select beverages included
    • Premium soft drinks included

Land activities

    • Fitness facilities
    • Spa facilities
    • Limited spa services
    • Kids club
    • Childcare

Lessons/classes/games

  • Yoga

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Austrian Ecolabel, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Bar (on property)
Tirol Lodge
Ellmau
  • Pool
  • Spa
  • Pet friendly
  • Parking included
9.0 out of 10, Wonderful, 76 reviews
The price is ￥22,747
￥26,314 total
includes taxes & fees
Jun 14 - Jun 15
Tirol Lodge
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free ski shuttle
  • Free covered self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Hotel Kaiser Restaurant
  • Kaisers Deli

Things to do

  • 27-hole adjacent golf course
  • Arcade/game room
  • Beach volleyball
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Cross-country skiing
  • Downhill skiing
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Indoor pool
  • Library
  • Natural pool
  • Outdoor pool
  • Parasailing
  • Playground
  • Sauna
  • Shopping
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Sledding
  • Snow sports gear
  • Snowboarding
  • Snowshoeing
  • Steam room
  • Table tennis

Family friendly

  • Arcade/game room
  • Baby monitor
  • Changing table
  • Children's games
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Stroller

Conveniences

  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1994
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Deep soaking bathtub
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Room service

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:30 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:30 PM

Front desk staffed during limited hours

If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 40 per pet, per day

Welcoming dogs and cats only

Food and water bowls are available

Children and extra beds

Children are welcome

2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 40 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Frequently asked questions

Does Hotel Kaiser in Tirol have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool types include natural pools.

How much does it cost to stay at Hotel Kaiser in Tirol?

As of May 17, 2026, prices found for a 1-night stay for 2 adults at Hotel Kaiser in Tirol on Jun 7, 2026 start from ￥67,183, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Kaiser in Tirol pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 40 per pet, per day.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Kaiser in Tirol?

Check-in start time: 4:00 PM; Check-in end time: 9:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Kaiser in Tirol?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Hotel Kaiser in Tirol?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include yoga classes.

Where is Hotel Kaiser in Tirol located?

Conveniently near skiing facilities, this Scheffau am Wilden Kaiser hotel is located in the mountains, within 3 mi (5 km) of Ellmau Ski Resort and Village and Bergdoktorhaus, and close to winter sports such as skiing lessons and snow tubing. Hexenwasser and Kufstein Fortress are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Kaiser in Tirol Reviews

9.4

Exceptional

9.4

Cleanliness

8.8

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 31 out of 43 reviews
Rating 8 - Good. 9 out of 43 reviews
Rating 6 - Okay. 2 out of 43 reviews
Rating 4 - Poor. 0 out of 43 reviews
Rating 2 - Terrible. 1 out of 43 reviews

Reviews

Verified

10/10 Excellent

Mikkel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolute brilliant!

Everything was excellent! We loved the nature, food, drinks etc. We drive an electrical car and the underground charging worked well.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Alexander

Liked: Cleanliness
Disliked: Room comfort

Bon endroit pour les petits

Hôtel parfait pour les enfants - Kids Club, chèvres et poules, jardin potager, plusieurs aires pour les petits, deux piscines et même un mini spa pour eux - bref, le paradis des petits. L’endroit est remarcable aussi en hiver et à l’été. Cela décharge aussi les parents. Le principal bémol, est la literie - matelas trop mous et déformés. Oreillers à changer aussi (de plumes mais très souples). Côté nourriture, très correcte. Pas trop de choix, mais qualitatif et toujours avec des options « healthy ». Ils font des petits déjeuners et dîners à table et assez consistants. À midi vous aurez un buffet réduit mais complet. Dernier deux choses à savoir: - Si vous changez votre rdv spa avant les 24h il vous sera facturé dans sa totalité sans préavis. Cependant, si eux ils l’annulent… ben, rien. - Comme souvent dans la région, on parle allemand, parfois quelques mots de néerlandais et - un peu - d’anglais. Mais souvent les panneaux ne sont que en allemand (et ne pas en anglais). Conclusion: n’hésitez pas si vous avez des enfants et que vous connaissez un peu les différences entre la France et l’Autriche en matière d’hôtellerie.
Stayed 4 nights in Aug 2022
Verified

8/10 Good

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles super 👍beim Frühstück hätte ich mir bei der Kategorie einen Koch gewünscht der Omelett macht gewünscht. Personal war sehr freundlich, Zimmer sauber
Stayed 2 nights in Aug 2020
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

We visited the Kaiser in January 2020 for the ski trip with kids. From the first moment we entered the hotel we were impressed by the interior, ambience and the size of the property. The check in process went very smoothly, we got a nice room, big enough to meet all our needs, it had a balcony and very nice amenities, including a modern bath and a separate toilet room. The room also had a safe deposit box and a small fridge. The beds were big enough with extremely comfortable pillows and blankets. The mattress could have been a little bit more comfy but we were so tired after a day of skiing that it didnt bother us that much. The kids used the kids play room, including a table tennis and pool games. The spa is very modern and in a superb condition. Its not the biggest or the most luxurious you will see but it definitely was a lot above the average. The food at the restaurant was also very very tasty with good variety from vegetables, meats, sweets and drinks. Overall our stay was amazing with plenty of great memories and that’s the only thing you need from your vacation.
Stayed 4 nights in Jan 2020
Verified

2/10 Terrible

Gertrud

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stämmer inte överens med information bilder på internet. Ej prisvärd
Stayed 3 nights in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Klasse !!!! Super freundlich Essen sehr gut Angebot sehr gut
Stayed 3 nights in Feb 2019
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein tolles Hotel. Frühstück und Abendessen waren sensationell!
Stayed 2 nights in Oct 2018
Verified

10/10 Excellent

Anett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect vacation with the kids, great team, and a family oriented
Stayed 4 nights in Oct 2018
Verified

8/10 Good

tina

Liked: Staff & service, property conditions & facilities, room comfort
Tolles Hotel für kinder, super Spielmöglichkeiten innen u außen. Die kidsbetreuung ist super. Das Abendessen ist hervorragend. Sauberkeit im Zimmer war nicht optimal, aber ansonsten ist das Hotel sauber u gepflegt. Wir Könnens nur weiterempfehlen!!!!!
Stayed 10 nights in Aug 2018
Verified

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacanza con tutti i confort

Hotel davvero per famiglie: ampia area giochi esterna e interna, cinema, piscina per bambini, possibilità di noleggio bici. Un autobus gratuito permette di raggiungere i laghi più vicini: per i bambini è stupendo il lago di Going. Pasti vari e ben cucinati (cucina tipica). Parlano inglese. Unica pecca (forse solo per noi italiani) è l’orario della cena dalle 18 alle 20 comunque giustificato dalle ore di luce per sfruttare l’area giochi esterna e le visioni di cartoni animati al cinema (ci sono sempre 3 visioni: una verso le 17, poi 19,30 e 21). Tutto ciò che abbiamo richiesto ce lo hanno fornito. Personale molto disponibile e gentile. Molto materiale informativo per i turisti. Per la prima volta posso dire che ritornerei sicuramente qui a fare una vacanza. Ci siamo fermati 4 notti ma avremmo potuto farne il doppio e non ci saremmo annoiati.
Stayed 4 nights in Aug 2018
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

tolles Essen, tolle Umgebung

tolles Essen, tolle Umgebung
Stayed 9 nights in Aug 2018
Verified

10/10 Excellent

aurelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très beau complexe avec de nombreuses activités pour les enfants! Buffet copieux et d’excellente qualité !
Stayed 3 nights in Aug 2018
Verified

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top vakantie.

Kinderen (6 en 11jaar) hadden de tijd van hun leven. Wij een mooie mix van stille goede nachtrust met de ramen open, smaakvol eten, rust en mogelijkheid tot genoeg prikkels qua activiteiten in en rond het hotel.
Stayed 9 nights in Aug 2018
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favoloso

Tutto perfetto . Siamo stati benissimo. Le camere sono ampie e funzionali gli ambienti relax sono stupendi. Cibo ottimo e abbondante. Il personale è molto gentile e affabile.
Stayed 2 nights in Aug 2017
Verified

8/10 Good

van Vugt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Keurig

Goed hotel, wel wat geluidsoverlast door de aanbouw van het nieuwe gedeelte
Stayed 7 nights in Jul 2017
Verified

10/10 Excellent

Ina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and perfect for families

Clean and fresh rooms with a lot of space. Very good buffet. The pool outside is very cold but the one inside is heated and the kids could swim there for ages.
Stayed 4 nights in Jun 2017
Verified

10/10 Excellent

Ina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family hotel

We stayed five nights with all inclusive. The food was really tasty! High quality and very fresh buffet. The kids loved the indoor pool. It was warm so they could bath for ages. The outdoor pool was cold and not a big hit. But they are expanding and hopefully the new bigger pool will be warmer for next summer. The family room was big and clean with a small refrigerator. I warmly recommend this hotel and we will come back.
Stayed 1 night in Jun 2017
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

fantastic ski hotel

Excellent family ski holiday base. Warm welcoming friendly staff. Excellent food and facilities. Absolutely fantastic.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Super schönes gehobenes Hotel

Waren hier mit 2 Kinder ( 2 und 5 ). Hotel und Ausstattung alles spitze, aber am besten war das Abendessen. Haben selten so ein gutes Buffet im Urlaub gehabt. Absolut der Knaller war das Silvester Buffet. Das war mit Abstand das Beste und einfallsreichste Buffet das ich bis jetzt gesehen habe. Das einzigste was mich etwas gestört hat, ist das hier bei Expedia das Hotel mit All Invlusive verkauft wird und im Hotel wird es als Halppension angeboten. Es gab Getränke nur zum Abendessen von 18-20:30 Uhr. Das ist für mich kein All Inclusive. Hier wird man meiner Meinung nach etwas geblendet. Da wir den ganzen Tag unterwegs waren, hat es mich nicht so gestört. Rest hat alles gepasst und den Kindern und uns hat es gefallen
Verified

8/10 Good

Vitalij

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

TOP SERVICE!

Alles im Ganzen 100% ig!
Verified

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfekter Urlaub! Wir kommen gerne wieder!

Wir waren als Familie (Kind 6 Jahre) Anfang Juni 2015 bereits zum zweiten Mal Gast im Hotel Kaiser. wie auch im letzten Jahr hatten wir dort einen sehr schönen und erholsamen Urlaub. Gerade für Familien bietet dieses Hotel einen hervorragenden Service und ist durch seine tolle zentrale Lage ein perfekter Ausgangsort für Bergtouren. Dieses 4 Sterne Haus verfügt über eine tolle Saunalandschaft sowie einen Indoor und Outdoorpool sowie ein sehr vielseitig Ausgestattes Fitnessareal für die großen Gäaste und für die kleinen Gäste ein tolles Betreuungsangebot im Miniclub. Der wundervolle Kaiserblick sowie eine hervorragende Küche runden unseren sehr posoitven und nachhaltigen Eindruck ab. Wir kommen gerne wieder!
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top Wohlfühlhotel!

Von der ersten bis zur letzten Minute haben wir uns im Hotel Kaiser wie zuhause gefühlt. Top Service, top Verpflegung, angenehme Atmosphäre in allen Bereichen, die geschmackvolle Einrichtung, der wunderbare Wellnessbereich, das neue Fitnessstudio - es war alles vom Feinsten. Wir werden sehr gerne wiederkommen!
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr gutes Hotel

Waren zum Ski Urlaub in diesem Hotel und war sehr gut. Man hat alles was man braucht. Essen ist hervorragend und vielseitig.
Verified

10/10 Excellent

Bernhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ein Muss

Perfektes Hotel für einen Skiurlaub, absolut empfehlenswert.
Verified

6/10 Okay

Anna Wennberg

Disliked: Staff & service, property conditions & facilities, room comfort

Ok övernattningshotel

Mkt dåligt med wifi till endast en enhet per rum. Ingen möjlighet att kontakta receptionen på kvällstid (ej på plats, svarade ej i telefon). Blev ej informerade vid incheckning att wifi:n endast gällde en enhet per gång. Frågade hur länge buffén pågick och fick till svar att det gick att komma fram till 19.50, då skulle det gå att äta mat. Förrätt och huvudrätt blev dock bortplockade medan vi åt, så vi kunde inte äta klart. Känns lite trist eftersom vi frågade enkom för att inte bomma detta. De ordande dock med en liten kaka och bär med ljus till min sambo som fyllde jämt. Bubbelpoolen fungerade inte så bra och barnens spa hade kall bastu. Våningssång i rum kändes lite rackig och det lär väldigt mycket från ventilationen på toaletten.