Has gone and is doing complete renovation….very well done .. I would have given five stars but breakfast was a little to be expected from renovation and the chairs to sit in were well worn but then again maybe hadn’t got around to get new ones..
Erin
2024 年 5 月に 1 泊滞在
8/10 (良い)
Devika
家族旅行
2024 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean property. Spacious clean room with comfortable beds. Breakfast can be improved.
Devika
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Donna
家族旅行
2024 年 5 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I've been a frequent visitor and been staying in this hotel whenever we are in Kitchener since 2018 and it never failed to always make us feel comfortable since from its old management to its new management. The covenience around the area has been our preference next to comfort. Highly recommended! The new management has done a job well done in upgrading the interiors of the hotel. It is more modernized and has a very well lighted rooms. Also the blackout curtains is literally black out. Hard to tell when its day or night unless we open them up. We will always keep on coming back there .
Donna
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Alina
家族旅行
2024 年 5 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Extremely clean, newly renovated hotel. Comfortable beds, courteous front desk staff, quiet environment for a good night sleep. Definitely recommend. We had a morning flight so the perfect place to sleep. Nice passion touch is the complimentary breakfast.
Alina
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
PAUL
2024 年 5 月 3 日
良かった点 : 清潔度、スタッフとサービス
Renovated room was much improved from past version.
PAUL
2024 年 5 月に 1 泊滞在
4/10 (不満)
Dileep
2024 年 5 月 2 日
気になった点 : 清潔度、施設のコンディションと設備
Dileep
2024 年 4 月に 1 泊滞在
6/10 (普通)
Claire
カップルで旅行
2024 年 4 月 29 日
良かった点 : 清潔度
Positives: Dan was a great concierge! (granted us late check out/early check in :) ) awesome location (close to lots of food), Breakfast was lovely and had tons of options/variety (yummy waffle maker). Bed was comfy and room was clean
We were in one of the new King suites and noticed a number of things that could have been better- staff was very friendly but I got sick and ran a fever the first night and nobody was able to access clean sheets for us to replace on the bed the next day when we asked for some. Instead we ended up buying a tide pod from them and doing laundry ourselves - one out of 2 machines was broken, and then other said it was 2.50$ per load and only accepted quarters. We went to get quarters downstairs, but when went to start the machines and they required 4$ per load? so we went BACK downstairs where staff confirmed it's 4$ (despite the sign on the laundry machine that we had a picture of) and they didn't have enough quarters for us to buy to use the machine. Cost us 10$ to wash our own sheets and change the bedding for a 2 night stay... kind of odd- no reimbursement.
Negatives:
-we were met with "I don't know you can come back later to ask" on a few occasions by staff
-no outlet at desk to use in our room --> used by light and phone already
-no coat hangers- little closet (where we hung our formalwear but nowhere for wet coats)
-water temp took ages to heat up/regulate (5 mins)
-key card kept not working to open our room
Claire
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
Michael
家族旅行
2024 年 4 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Had a newly renovated room. The blackout blind was the best I've ever seen!!