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"What a fantastic hotel. This is a newly built hotel within the past 5 years. Eveyrthing look brand new. This is a very busy hotel but everything was top notch. We didn't plan for dinner here but it was fantastic. All the staff were great. Its also great if you are travleing by train, the station is literally foot steps away from the hotel. 10/10!"

"Really enjoyed my hotel stay, when you walk in the lobby smells lovely and the staff are welcoming! I was very happy with my room and the onsen. Staff were also helpful when I was looking for tour recommendations for fishing. I learned currently not the season, but I’ll be back!"

"Clean, spot on service "

"Breakfast was tasty and loved the variety, Onsen was such a treat"

"Everything was awesome, the provision of yukata and being able to use the private family onsen was great "

"Easy to find. Just a few minutes away. Come out of the station, walk ahead past the information centre, cross the road and walk straight ahead down the street. Walk past the 7 Bank and turn left. Hotel is on your right. We received such a warm welcome. We stayed 3 nights. The room was a reasonable size and we could put both cases open on the floor. The bed was very comfortable, water was hot and WiFi good. You can have breakfast downstairs for around AUD18. In the same room you can make complimentary tea and coffee during the day/evening. They also have a sauna and jacuzzi which was nice to use after a day of sightseeing. For those looking for a good coffee (almost Melbourne standard) and a smaller breakfast, turn left out of the hotel and immediate left again. Over on the right you will see Hids’ Cafe. We went both mornings. They open at 0630 so you can use even if you have an early train. To sum up, we loved this hotel, staff were very friendly and helpful, position is great, walking distance from everything and it is good value. We would definitely stay again."

"The room was clean, the staff was great, and we loved the hot springs. I would recommend staying here."

"Room was excellent in size and cleanliness. Staff was also very courteous and helpful most of the time. The dining room staff was outstanding. The one major faux pas was that my misplaced her walking cane somewhere in the hotel during our initial check in. We were staying for four nights but the cane was not found. However, two days later, we received an email indicating they had located the cane. The message did not indicate where the item was located but we were leaving Japan in two days so that notification was of no consequence. I tried to respond to their message but was not able to do so in English, although the message from the hotel was written in both Japanese and English. "

"We stayed in the Standard Double Room, Non Smoking (No Extra Bed, 18 sqm). The room was clean, practical, and slightly more spacious than typical business hotels. The bathroom had a small bath tub, which is customary, and a humidifier was provided where you add your own water before switching it on. Amenities such as coffee, toothbrushes, and combs were available at the lobby’s self-service corner. Check in was smooth and the hotel already had our Expedia reservations prepared. As with most Japanese hotels, copies of our passports were taken during registration. The hotel also provides coin laundry facilities along with vending machines for drinks and beer. The location is convenient, a short walk from Matsumoto Station and within walking distance to Matsumoto Castle. While there is a shopping mall right beside the hotel, it is currently closed. The nearest active mall is further south, closer to the bus terminal. Overall, Richmond Hotel Matsumoto provided a comfortable stay in a well connected part of the city."