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"Staff were very accommodating and helped us understand where everything was even though we only knew minimal Japanese. They took the time to make sure we were comfortable. We had the executive room with a separate bath facing the Miyajima Island. It was a beautiful view. The only thing we wished was that the bath would be bigger and that we had more time at the hotel! They also have a free shuttle to and from the subway station. Thank you for the excellent hospitality & delicious assortment of local food. "

"The hotel staff were all very warm and welcoming, making the stay feel cozy and pleasant. Although the hotel is about a 20-minute walk from the port and major attractions, the complimentary shuttle service is very convenient and generally available upon request during working hours. Considering the price, it's a great value for money."

"Room spotless. Friendly staff."

"Beautiful ocean view from our 18th floor room! Excellent service and delicious food! Free lounge snacks and alcohol too. Will return again, well worth it! "

"Very kind and wonderful staff, nice breakfast, very small bathrooms. If you are visiting Japan to see a loved one, be ready to pay extra for them to be able to enter the hotel room as a visitor. If you stay in a room by the fire exit expect a pretty large draft in the winter. You will be forced to leave your room after a day or so of putting up the “do not disturb” sign for them to clean your room. Be sure to keep the heater on when you leave the room otherwise you will feel like stepping into Antarctica when you come back. Overall my stay was very nice "

"Breakfast is phenomenal, cleaning is fantastic, and front desk staff is amazing. This is my second time using this hotel and I will continuously do so everytime I visit Japan. Thank you for the wonderful stay!"

"Very friendly staff"

"The room was spotless and the staff were extremely courteous. Definitely recommend "

"Fantastic friendly staff, amazing food, excellent onsen - a perfect stay "