The house is spacious, well furnished, and has a great location. However, the air inside has a strong mildew/mold smell, and in my opinion/based on our experience, the local Vacasa management is not to be trusted. We arrived around 8:00PM on Easter Saturday after a nine-hour drive with four small children. We immediately knew that we could not stay there for the entire week as planned because the air was so bad. Everyone, even our three-year old, noticed it, commented on it, and had bad reactions. We opened all the windows to air it out but had little success. I immediately contacted the local Vacasa rep and explained the situation. She informed us there were no other properties available and suggested that we stay at a hotel 20 minutes away, a bit of a wild suggestion given this was a family home with a short walk to the beach that we had booked for the week for our family and another. We had no choice but to stay in the house for one night and leave the next day. We were lucky to find another rental open the next day that could accommodate our families. The local Vacasa rep assured me that we would be refunded for the nights we did not stay there within 3-5 days. She also assured me that she would inspect the property and submit a request to her Vacasa management to refund the night we were essentially forced to stay there. Well, that didn’t happen. Andrea stopped responding to me five days later. It took me calling Vacasa’s support line several times, repeatedly explaining the situation, to get even a response. The response I got was that a Vacasa general manager had inspected the property and found no evidence of mold/mildew, and that the smell we were smelling must have been the sweetgrass. I know the smell of sweetgrass, and it doesn’t smell like mildew/mold. On top of the denial of the smell by the Vacasa general manager, I was told we would not be refunded at all. I had to send them screenshots of the local Vacasa rep’s text message to me that said, “I will issue a refund for the nights you did not stay,” to get them to override the general manager’s decision to not refund anything. I am still working to get a refund for the night that we did stay, but I wanted to get this review up asap so others were aware of the issue in the house. There is plenty of evidence of moisture around the property that I documented, e.g. gutters overflowing with leaves and other debris. I would recommend staying very far away from this home and Vacasa.