I'm not one to write bad reviews. In fact, in most cases I try to take the high road and if I find something unsatisfactory I simply don't write a review at all. This case is an exception, however, because of how bad it was, how false and misleading the ad was, and how the problem was ignored and never resolved by SummitCove's negligent and incompetent management team.
In dire need of a staycation, I found this property on VRBO. Judging by the misleading photos posted on VRBO, the property promised to be clean, peaceful and inviting, but as it turned out nothing could be further from the truth. The bed was so hard it was like sleeping on a piece of granite. The peaceful, lagoon-like pool area and hot tub that was advertised in the photos obviously has no time limits for the users and there were no less that three dozen people using them at any given time, most of whom were screaming children. And while most properties try to observe some social distancing standards or ask their guests to be courteous and sensitive to the spread of COVID, this is clearly not a concern to the folks at SummitCove. Such a blatant lack of regard for guests' safety and well being makes me wonder how careless they may also be when it comes to sanitizing their rooms. We were hoping for a bit of peace and quiet when the mobs of screaming kids left the pool and hot tub around 10pm, but then the noise started in the hallways and persisted throughout the night. The noise was so unbearable and bed was so uncomfortable, we were compelled to pack our bags at 2am and drive home.
I tried to reason with the management at SummitCove, but was essentially ignored. I was told by management it was my fault for not assuming the bed could be hard as slab of stone, as if mattresses filled with lumpy rocks is an industry standard for overpriced rooms such as this. I was told by management they have no control over the number of people who use their pool and hot tub at one time, even though their written disclosures imply otherwise, as do their acknowledgments of social distancing requirements due to COVID. I was told by management that being compelled to leave at 2am was my fault because it was up to me to call security and complain about the noise problem, as if it's the guests' job to patrol their hallways for noisy guests. Their resolution to this problem was a measly $25 refund, which, by the way, I never received, so even that offering turned out to be as bogus as the
