4/10 (不満)
宿泊されたお客様
2014 年 1 月 29 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Four Hour Check-In
This was a condo rental at the base of the Keystone ski area. The condo was clean and comfortable and the WiFi was better than many big hotel chains (Hilton comes immediately to mind). However, I encountered the following significant problems: 1) On a Sunday PM I traveled to the location on Highway 6 provided on the Hotels.com invoice with no Bighorn office or condo at location. Call to a 800 number led to a second answering service number that informed me that I would need to travel a rather long distance to the BigHorn office in Frisco to pick up a key and directions to condo from a locked key box, 2) Directions obtained were worthless but a competitor rental agency at the original address provided good directions, 3) The condo was a second floor walk-up with a steep (accident waiting to happen) stair with two fifty pound suitcases, 4) The process took about 4 hours from my initial arrival to obtain access to the unit, 5) The condo was close to the slopes but was far from a ski-in ski-out unit (actually easier to drive).