Lots of little things that makes me give a 3 or 4 out of 5 rating. My family of 4 does NOT take long showers but we still ran low on hot water during each shower, caused us to rush our showers. The microwave didn't heat making it hard to eat our expensive, leftover pizza and sandwhiches. Although maintenance did bring us a small countertop micro upon request, so that was helpful. There was fair amount of trash behind the two sitting chairs in living room, kind of gross, one looked like a used condom. The fireplace didn't work even though the pilot light was on. The upstairs was overly hot and the only way to get restful sleep was keeping upstairs windows open entire stay. Otherwise the location was great, the hot tub and pool were nice, parking sufficient.