We go on a guys trip every year this being our 7th year, we decided on KW. We read the reviews and realized this was probably the top house to stay at on KW. I will say we went during the world championships for boat racing, things were pretty busy and crazy. I’m sure that’s what effected the price a bit, it was nearly $5K per night (NOT including boat house, which you must book separately, which is stupid IMO)
Pros:
location was great. Get a golf cart to make your getting around easier. You’ll be about a mile away from the most fun side of the strip.
Clean, it was very clean and well maintained.
Fun things to do, pool, putting green, balcony, bags, horse shoes etc.
Bathrooms in each room is clutch.
Up to date renovations as well.
CONS:
Communication on their end was less than ideal. I asked about early/late check In and check out very early and was given the run around until eventually they told me I had to ask about early check in ONCE we arrived on island.
So we didn’t even know until we landed which was not ideal. When paying nearly $5K per night we expected better commmunications and more willingness to go above and beyond
Next was check out: I emailed about that as well and never even got a response and then when 10am came we were kicked out almost immediately. After several requests for 12:00 check out.
Check in is at 4:00pm
Check out is at 10:00am
For this type of house and this type of property (I own several properties where I live) I feel like if you pay for 4 days you really only get 3.2. They should be more accommodating with a price like that. We felt very rushed and not appreciated after the insane amount we paid for the house. Which was fine, but when you spend that kind of money we expected better service or at a minimum more up front response’s on our easily accommodating requests.
We did love key west and may even try it one more time, probably would stay here again. However the check in and check out process needs to be updated. Just extend the in/out process by 2 hours each and most of their problems would be solved. And for such a high dollar house I feel like that I more than fair.
Greg was our contact and he did respond well once we were on island. And was a very nice guy, just not as accommodating as you should be to 7 guests who know the property rental business as well as myself and my friends do.
In summary we had a great time and would do it again.