Verified review
2/10 Terrible
Haley
Jun 28, 2026
I booked this stay for a wedding in Charlevoix. I called to arrange for an early check-in two weeks prior to the stay in which I was told by 3 (very helpful) employees that my reservation was not real, and that I should contact hotels.com to proceed with a refund. Between contacting the management company, and hotels.com I have gotten the complete runaround for this non-existent stay. Not only that, but the reservation was non-refundable AND of course, by the time I went to use the insurance I had purchased, because the listing looked sketchy, it was too late to make a claim. Thankfully, my credit card company and their fraud department are on the case. Incredibly disappointed with how this was handled. Hoping this is not a constant.
Haley
Stayed 1 night in Jun 2026


















