Kersall Vacation Rentals

"Room was clean and tidy on arrival However next day.. left ticket on door for my room to be cleaned.. the bed was not made up neatly.. just thrown up and pillows not put back in a tidy position.. I expected decent toiletries in bathroom.. no shampoo first two days.. one of the bedside lamps didn’t work.. bit of a health and safety issue for me.. as I get up during the night and didn’t expect this .. to not easy to navigate channels.. watched Netflix on my iPad for duration of stay. Breakfast was disappointing.. not enough healthy or fresh options.. eg dried fruits instead of fresh. I paid for breakfast before arriving.. but ended up only having one as I went to a local cafe where they had fresh produce which was much more suitable for my dietary needs.Also on pricing! I got charged €14 for 2 cups of coffee!! Ridiculous price for guests staying at your hotel.. Another problem I had was trying to find any information about the dinner menu and prices.. There should be information in the hotel rooms for guests so that they can make a decision as whether to reserve a table. Also no information about spa or gym in room! Second day however bed was made up more satisfactorily and Elemis toiletries were available In bathroom. 😊. Staff were varied.. looking smartly dressed.. but I have definitely been in other establishments where the staff are much more energetic and engaging with their customers. Sorry wouldn’t stay again unless some changes were made."

"Hotel was a bit shabby, bathroom not the cleanest especially around mould in shower area. Breakfast was poor. Would not plan to stay there again at £136 per night."

"Everything good, some construction being done so hallway didn’t look very nice, otherwise everything was good. I would stay again"

"Standard rooms are old and need updating, not worth the money"

"Nice hotel, the staff really make all friendly and knowledgeable. All staff when you walk by speak to and are very genuine in wanting to help. This is something that sadly is very rare."

"Great location behind the cathedral.The room and bathroom were clean and quiet. Staff were very friendly and helpful. Breakfast choice was great and even though it was buffet/help yourself the quality of the food was good. The room itself was a bit shabby around the edges. There were stains on the carpet and the furniture was scratched and outdated. Whilst the bathroom looked like it had recently been retiled the taps and shower head were covered in what I guess was limescale.The remote control for the television was filthy. The building itself was very 1960's and I found it a bit strange that reception was round the side in the basement. Overall OK for a 2 night stay. I chose this hotel as I needed to be near the hospital as visiting a sick relative."

"Another brilliant stay here at the Orchard. Great room - lovely comfortable bed and very quiet. "

"Excellent breakfast, staff where friendly and welcoming, hotel was clean and comfortable."

"Some double tree's are very tired looking but this one even though it looks like an office building from the outside is great on the inside and the room I had was great."