ケンジントン ホテル

「The staff knew very little English. Would have liked if I could have communicated properly with people」

「Was in town for a sporting event. Great location and room was a good size and clean. Check in was an interesting experience. Very little interaction, very transactional and now clear guidelines given on how to find our room, and no information was provided regarding the breakfast facilities/times etc was given. Personally I find having an airpod in during a customer interaction a little unprofessional but I could just be old fashioned and used to the customer service of more recognized chains....

「スタジアムに歩いて行けて便利です。お水・コーヒー・氷が１日中無料で使えてありがたいです。朝食も暖かいものも多く、よかったです。」

「I loved everything 」

「What a bad experience. The place was a dump and the staff was like something out of a bad movie. We had a change in plans that forced us to find a hotel last minute during a busy big city weekend. Unfortunately this was the only option. Everything from foul smells, stained and dirty sheets, and a staff that seemed like they may be being trafficked. After one night we moved hotels and of course were refused a refund for the second night. Do yourself a favor and sleep in your car or even...

「This hotel is 」

「Lo único malo es que no había calefacción.」

「Bed smelled like pee... Requested a room change and they did.. we forgot something in the mini fridge in the next day we asked to get access to the fridge and they let us in but you could easily see that it was just the beds made and nothing clean the room still stinked.. it shows that the cleaning staff doesn't care they just put the bed back together instead of trying to clean. We won't be staying there again」

「It was amazing all around, I will come back!」

「The wifi was down the entire time. TV barely worked. Construction right outside our room. I was in town for a work trip and couldn't use my computer to work during the day.」

「イマイチでした。5人目は椅子で寝ました。 」

「冷蔵庫がないのだけが惜しい！」

「Check in was wonderful. We were greeted with a smile and the staff member was very helpful and patient with us.」

「There was no Wi-Fi service for the whole stay with no explanations why.」

「Clean room」