ケニルワースの城

「市街中心部にあり、眺めもいい部屋だった。しかし部屋に入ってみるとエアコンが故障していた。仕方なく扇風機で暑さをしのいだが、ホリディインという有名ホテルでエアコンが故障している部屋を客に案内したことは理解できない。シャワー、トイレ、洗面台の水回り設備は給水排水とも問題なかったがエアコンが故障している為かシャワーの後、バスルームに蒸気がこもってしまった。部屋は清潔だったがエアコン故障の部屋を案内されたことは不満に思う。」

「価格の割に部屋が広くて綺麗」

「Large recently upgraded hotel great facilities. Clean. Car parking a problem no doubt because many event rooms all packed on saturday night. Bath ouldnt be emptied as drain lifter broken , reported. Really good breakfast. Lovley large room.」

「We had a very enjoyable stay at the Old Bakery Hotel. The staff were friendly, the breakfasts were delicious, and the rooms very comfortable (if a little warm). The only slight challenges we ran into were that staff did not respond to pre-arrival enquiry messages through the Expedia app. The bar area of the hotel, which we were looking forward to sitting down and having a meal and a drink in, was very small and too busy for us to dine in, so we had to head out and find somewhere else to eat.」

「Just received 2 parking fines despite the tablet to register on not working when I checked in and being assured this would be taken care of! So on top of a half made bed and the 40 minute wait in the restaurant during my stay and having to go elsewhere to eat I would say this was a disaster! To top it off no one appears to answer the phone or deal with anything related to customer service issues. Very disappointed」