I had inquired and booked this home in January. I have sent multiple emails to plan for my family's holiday. This trip was for my relatives who came down for my wedding from all over the world (new York, San Jose, Australia, Vietnam). It was to show them more of Canada. I ended up having to book 3 vacation properties to accommodate for 22 people that came on this trip. Initially when I had inquired I only put down 7 adults for this property. Later in the emails I did mention that there will be 5 adults and 5 children staying and if that's ok or if I needed to change this info on my end. The response came back saying it was ok to leave it. When I arrived and met Victoria, she seemed upset that all 3 vehicles came. We had to come and drop off the luggages for the 10 people who were staying and the remaining people were staying at the other rental properties. Going through the contact agreement she was arguing with me about the amount of people that were allowed to stay. On the contact it states 10 people, but she kept saying it should say 8 and that the contract is wrong. I had already sent a signed contract with copies of our driver license back in March but she said she never got it. She was also upset that I stated only 7 adults we're staying but I explained to her my previous emails about the changes. Then she tells me that she was away and someone else was responding to my emails. I'm assuming this is why she seemed disorganized and never read my emails. I had to pull up my old emails to prove everything. During our stay, she came to check on the house a few times, I'm thinking it was to make sure that we weren't sneaking people in. We ran out of propane and toilet paper the second day, and she blamed us saying it's because there's too many people in the house and that it's only made to last for 10 people. The air conditioner leaked water and we got blamed too. l had to constantly reassure her that there were only 10 people staying there. The only time everyone would meet up was during dinner around 7pm but all the visitors would be out by 10pm the latest. She did not provide us with wifi password or instructions with laundry and things like that. I had to text and ask, and everytime she would make a comment about the "hundreds" of people staying. The house is absolutely beautiful and the bedrooms were big, but the owner is very passive aggressive and made our stay very uncomfortable. We would not recommend or rent from this owner again.
