「It was in a convenient location but it was noise due to a function in the same building. I am not sure if the bedsheets were washed.
Their contact number from google was absolutely no help as all they are interested is making new booking and not for the current booking. I made multiple calls as I was running late for checking in but not a single operator assisted (either hung my call or left it on hold with no further response)
Reception staff was good but their google contact number staff is...
「Do not stay here.
The hotel smells bad and is very dirty. My room had piss left on the toilet and a used condom under the bed. When I complained and asked the staff to clean it they refused and continued playing PUBG on their phones.
I left after 1 night dispiting having paid for 3 nights. Could not get my money refunded for the rest of the nights despite the terrible conditions of the room.
Very unprofessional place. 」
「Clean Comfortable & Convenient
We were in Surat on business and this was the most ideal location. Just 3 mins walk from train station. There is an excellent restaurant right next door as part of hotel and you can order food in the comfort of your room too. Staff is very helpful and polite. Our stay was most comfortable and we will certainly stay here again.」
「I had a pleasant stay.I was at the hotel for 10 days. The club room was very nice. The staff were always ready to assist and very helpful
The only feedback I have is that they can improve more on maintaining a higher standard of cleanliness.
I highly recommend the food at the ground floor restaurant. Excellent food」
「Stay at the hotel was good. Bathrooms needs some renovations. Close proximity to restaurants , station and many other places. Daily breakfast was good. Overall a good stay at the hotel.」
