Kauri Heart Park

Reception staff were very welcoming, friendly and most importantly their smiles seemed genuine. Instructions for the basement car parking was made very clear. Note to management: give the girls a nicer uniform, make it modern and get rid of the grey colour. The girls smiles made up for the dull uniform. The first room I was allocated, was clean but the bathroom door was not hung well. This created a wide gap between the wall and door whereby personal privacy in the bathroo was an issue. Reception were great and remedied this straight away by moving me to another room. Rooms were clean and tidy but lacked the 'luxury' feel of the public spaces such as reception, lobby and restaurant. I note 'luxury' is in the hotels branding. Restaurant was almost empty when we ate there, in fact we felt that staff 'hurried' us along for dinner on Sunday night because it was 8pm and they were 'having a slow night' (staff words). They ended up giving us room service from the restaurant menu and waived the room service fee. Each meal we had, breakfast and dinner, were top-notch. Absolutely incredibly tasty so our compliments to the chef and kitchen staff. Meal portions were very good and I couldn't finish them all but oh such great meals they were. Bar/restaurant staff were friendly and attentive. Overall stay 8/10. I would stay again.

The front desk was attentive when I asked for the kettle to be changed out. It was very useful to have access to laundry facilities for free if you do not have them in your room, you just need your own detergent or can ask staff to provide (not sure if they ask for a fee for that). Staff were friendly and I loved the room. The breakfast was fine, but perhaps could do with more variety as the days I went there it was the same each time. Maybe a buffet dinner as an option for one free meal each day could be an option as an alternative to free breakfast. Great location, 10 minute walk to the harbour and queen street

Nice and close to business district