2/10 (非常に不満)
James
2020 年 2 月 10 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Noise and uncomfortably cold room
I booked my stay mostly on the rating of reviewers. I had several problems. There is a dog in a yard right outside my room. I was awakened at 1, 2, and even 4 a.m. by the dog barking. The room was also very cold. It had a space heater but, at night, the heater could not keep up with the cold temps outside. The bathroom sink had no hot water faucet. Only cold water there. The shower did have hot water. There were a few other negative things as well. I want to be clear that I am not a 'picky' person who demands that every hotel have 5 star service. I do not want to be pampered but I do need a minimum of comfort in the room. I have traveled all over the world and have stayed in many hotels from inexpensive to very expensive. To be fair, the hotel did provide a good breakfast and the hosts are very nice. When I told them of my two major complaints (barking dog and cold room) they offered to move me to a room directly above mine but that room has the same issues. I stayed there two nights out of the four that I had booked with them. I told them I had to leave because of the dog noise and the cold room being uncomfortable. I left it up to them to decide if they wanted to refund me for the two days I did not stay there. No refund was given.
James
2020 年 2 月に 4 泊滞在